This is what my customer found out about T and L Engines
He checked the NC better business on them. 23 items reported on delivery issue’s 2 late 21 non delivery of products.
Customer Complaint History for T & L Engine Development
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 36 complaints about T & L Engine Development in the last 36 months, our standard reporting period. Of the total of 36 complaints closed in 36 months, 31 were closed in the last year.
These complaints concerned :
1 - regarding Billing or Collection Issues
1 - None of the Above - Credit, Billing or Collection Complaint Issue
4 - regarding Customer Service Issues
3 - Failure to provide promised assistance or support for products or services
1 - Failure to respond to phone calls or written requests for assistance or support
23 - regarding Delivery Issues
2 - Late delivery of products
21 - Non-delivery of products
1 - regarding Guarantee or Warranty Issues
1 - Failure to honor service under the terms of warranties
2 - regarding Product Issues
2 - Defective, damaged, or incorrect product received
2 - regarding Refund or Exchange Issues
2 - Failure to honor promised refunds, exchanges, or credit
1 - regarding Repair Issues
1 - Delayed completion of repair
1 - regarding Sales Practice Issues
1 - Sales presentation not consistent with advertisement
1 - regarding Service Issues
1 - Delayed completion of service
These complaints were closed as:
18 - Resolved
7 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
11 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
7 - No Response
7 - Company failed to respond to BBB to resolve or address the complaint issues.
10 - Unresolved
10 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
1 - Administratively Closed
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
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