Hey Brian,
I'm sure they're a good bunch. I'm just so used to communicating with an email, don't call unless I have to. I know what you mean about the cost....but if I learned anything over the years, it's spend your money smart....buy the best and buy it once!
I'll give them a call in a few weeks. Don't have time to work on it now anyway.
Good luck with the new setup, look forward to hearing (seeing) how it runs!