Same here, but in the opposite direction Zip, I had Direct until 3 months ago. This was from about 6 weeks from rollout of the service. When I moved into this house the new dvr's were coming out, but the supply was limited. I was told that as soon as they came in, I would be upgraded at no cost. I never did get them. Final nail was when I was told that upgrades were for new customers to reel them in, they already had me...