I also know how you feel about this customer service. I am a small businessman myself and something like this would cause a cloud over my head. I know it is hard to do, but give them a little more time. If they are going through a closure, it has to be rough and I think they will come through for you. I am not taking their side, but just wanted to voice my opinion and the past experience with Sloan. Hope everything works out for you and in your favor