If ya talk on the phone, you are still not face to face!
It's not like I text them when they are in the room with me.
Sorry, but I like texting, I don't have to drop what I am doing and grab the phone. I simply respond when I can. Also don't have to have pen and paper to write down stuff, it is already on my phone when they send it. My employees and I use it every day!! JMO