No ad info, no contact info, no location, time, specifics, etc.... all of this missing & you didn't even put the accusation on the correct section of the forum. Just "Jake is a liar"... wow thanks for that.
This leads us to believe you might not follow instructions well. We could say you are the kind of guy who did not fill the converter prior to installation too... maybe you are responsible for the problem... who knows...
No one REALLY knows because there is NO INFO to back up your claim!!! USELESS.....