bluegrassjh

What is the deal with some people? I sold a new van to a ol' man. He bought it for his daughter.(35k b.t.w.) VERY rude people the whole time. He leaves with it and not a week later they come back with it. This time it was just the daughter, husband and their 3 kids. They cussed me, called me every name I can think of acusing me of selling them a lemon...like I seen em coming and said I'll sell them that lemon over there, muahahaha they'll never know.

She screamed in the showroom that her sliding door "dinged" the whole day. We sold her a p.o.s. and she wanted her daddies money back. Well I stood there and took the screaming and cussing for almost five minutes before I hit my breaking point and told em I didn't build the d@mn thing I just sold it. That I would do everything I could to fix the problem. I got them a rental car to drive, and they were on their way. Her dad calls me 10 minutes later cussing and screaming at me saying I put them into a non-GM product that she didn't know how to drive. To which I responded a Chevy Trailblazer is as GM as it gets. He said "oh, nevermind then" and hung up.

I went and looked at the van and it had been completely trashed. A $35,000 van was now worth half that a week later. Come to find out one of her kids shoved a G.I. Joe into the track of the door, so it wouldn't close causing the alarm to sound. She came back, I handed it to her. Told her this was the cause of her problems and she snagged it out of my hand and told the kids to get in the van. Not a apology or nothing, like it had never happened. I don't know if it's ever happened to you. But do you know how embarrasing it is to be cussed out in front of your fellow employees and a room full of customers? It makes you feel about an inch tall. By the grace of GOD I haven't seen them since.

What is the sense in doing this? You don't go scream and cuss at people! Treat others like you would want to be treated. Hell, I didn't build it.
<----Venting over here.