Good news
Well, I am not getting my hopes up yet but Jim emailed me this mourning,and re-stated that "they plan on giving me a full refund" and i should contact American Express about it(???) .
He also stated that they have been "real busy" and "lost track of time" and that they were not avoiding me. looks like it might get resolved... we will see. Thanks again for all the input guys i will keep this updated