greaser pretty typical actions from things I have heard
They have that process down pat, they put you on hold hoping you hang up, then give another sales guy who is "prepared", then bounce you around when you ask for a manager or some one with some horse power to help out the problem. They are pro's at that, which tells me they have experience, also I was told sales are commission based sales so that could complicate returns and problems, cause they may loss money.