Originally Posted by strlnperf
I did lose money but if that is what it takes to make him happy I am fine with it. When a customer goes to the extreme like this it does bum me out. So far without even a visual on the original tank which is $125.00.I took his word and sent him a new tank which is $125.00, A 2 port billet regulator which is $25.00 and express shipping which was $79.00 and some change. I am not a huge business that have 150 people working for me. I do the ordering, shipping, emails, phone calls, warranties, etc so I will say I do have a lot on my plate and some times things slips my mind but really I try to take care of everyone. Everyone thank you for you time.
Eric
Things happen no matter what type business you're in. It's how you handle the problems that people remember you.
Sounds like you have gone above and beyond the norm. to take care if this problem.
Lets see how it works out for the OP. :wink: