Fastfaster:
You now can see why you have the response(s) you have gotten regarding your post....
1. No explanation whatsoever about your exact problem/defect.
2. No particulars on what problems there were in the service dept there.
3. No facts, all emotions... classic one-side story. Your post is so derogatory (w/ no content) that it makes you look not believable.
It sounds like you did not get what you wanted & came on here to bash the company. It looks like you are trying to make them a scape-goat by having two posts (or 3... can't keep track). JMO: every company has defects; no one is perfect & perhaps there is more to this story. Good luck-