Here is a copy of the e-mail that they sent me just last Friday. Please look at it and give me your opinion if this is sufficient or I need to get more information. I want to clear this up. Any suggestions would be appreciated.
Date Fri 2/5/2010 3:12 PM
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Subject Notification of Resolution of Chargeback: Case #PP-732-695-982 - P-M001
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Hello Dwight Workman,
As you know, we have been using the information you provided to dispute a
chargeback filed against the transaction detailed below. Despite our best
efforts, the buyer's credit card company decided in favor of the buyer.
Unfortunately, we do not control the outcome of the chargeback decision
reached by the buyer's issuing bank in a credit card transaction. By
accepting the terms of the PayPal User Agreement, you agreed to accept the
decision of the issuing bank as final and legally binding for this type of
dispute.
Please review the information below for more details about this case.
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Details of Disputed Transaction
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Buyer's name: J Harper
Buyer's email:
[email protected]
Transaction ID: 58V43533SC866350C
Transaction date: Jun 1, 2009
Transaction amount: -$3,320.00 USD
Case #: PP-732-695-982
Your transaction ID: 21V662725K513211V
-----------------------------------
What to Do Next
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We encourage you to contact the buyer directly to try to resolve the matter
or to recover your merchandise.
If your PayPal account balance is negative because of this payment
reversal, please reimburse us by adding funds to your account or by sending
a check to the following address:
PayPal
Attn: Accounting Department
P.O. Box 45950
Omaha, NE 68145-0950
United States
-----------------------------------
Due Dates
-----------------------------------
None.
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Other Details
-----------------------------------
There are no other details regarding this transaction at this time.
Thanks for your patience and cooperation. We appreciate your business.
Thanks,
PayPal
Chargeback Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
To review the PayPal User Agreement, visit the PayPal site and click the
"User Agreement" link on the bottom of any page.
CB:PP-732-695-982:USD3320.00:6/25/2009:58V43533SC866350C
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PayPal Email ID PP766