I think that came down to a Judgement call for individuals to Make (one on one)..i think Cris is FAR from a thief....he just drew his own conclusion's and that is an individual thing in this type situation.
had this happen to me with Jegs a few years back..i didn't get my stud and center cap kit for my New spindle Mount wheels.........called them up and they sent them....but sent them Twice...i called the shipping department back and advised them and they said just keep it ..it wouldn't be worth sending a pickup lable to have it picked up...this was about a $30.00/40.00 Kit Retail.