Originally Posted by ashbros
Originally Posted by bjuice
i tried to file Claim with Fed Ex One time...Same thing happened with them.. they dropped my box and bent and destroyed a blower idler Pulling etc..the Blower was 1/2 hanging out of the Box when they drug if off the truck...Un-real........what i didn't know is that they send the refund back to the shipper..if its an honest Seller you bave No problems..if its a shaky seller..weeeeeellll thats another story (from experience).........but at a minimum they make it a HUGE HASSLE to get your money back.
Needless to say i was fair as always and only filed the claim for $200 just to replace the idler pulley ..they sent the check to the Seller and i never saw anything........i just chalked it up as a Loss and moved on.
Good Luck Ash
B Juice, I hate to hear that the sender has control of the final payment. Were talking a few thousand bucks to replace.
I have delt with the sender one other time in the past and it looks as if I am the one whos out until this matter gets resolved.
Anyone know how long it might take to resolve the issue?????
What would you do if you were the sender...????? Or, what would you expect from the sender????????
Anyone have any suggestions???????
Ash this is how they handled it at Fed-Ex....If i were you i would contact seller and tell them what has happned and confirm Insurance was obtained when they shipped the crank.
Also assure seller its nothing out of His pocket..if a claim is ever paid.
Fed-Ex said they would have a rep in touch with me in 7 to 10 days t..they said DO NOT throw away any of the original packaging etc...the rep is checking to see if the items was packaged improperly etc....
So yes its gonna take a few weeks...but i would start with getting a Buy in from the Seller to assure they will do the right thing...and at the same time file the claim.
again the seller will be out Nothing..
hope this helps...sorry this happened to you..my damage was very minor compared to yours..
also many people don't Know the insurance payment goes to the seller if a claim is filed and paid...but if you stop and think about it the seller is actually the one who is paying for the insurance when they ship the item...not the Buyer