SST admited that they screwed up by not putting the name and number on it , he would rather give a refund than make the necesary additions because it cut his profit...we weren't just taking the cutomers word for it , we had his word as well ,,well for a little while anyway. I think he deleted his statement because it proved her right..would have been better for business to make it right instead of refunding money and leaving her in a jam..thats my thoughts