Outlaw, I hear you. No doubt you lost on that one... but your reputation is upheld & speaks volumes about how you work. I think that we are not necessarily comparing "apples to apples" however.
She stated colors, #, name, etc... she did not get what she was promised by a "professional" who said they could do it. Who gives a damn if the main design/painter does not work there anymore??? NOT HER PROBLEM.
X3 Lively.... don't say you can do it if you can't!