Well thats a bad deal...but if they are gonna give you a full refund.TAKE THE MONEY AND RUN.RUN FAST..it is great that they will refund you.but you allmost allways have to do custom art work from someone close.so you and the painter are on the same page all the time..good luck,and happy Bday to the man of the house,and i am sure he will understand..heck if my wife just would think of buying me a new custom painted helmet i would be feeling faint !!!!