Dpilley

At the end of january I ordered a helmet to be custom painted for my husbands birthday. I specifically asked for his name and race number to be air brushed along with a design. I told Chad (the rep I spoke with) that my husband did not like bright colors and to stick to black, white, silver, and kobalt blue. I also referenced some of the helmet designs advertised here on racing junk. I told him that after seeing their work I trusted them to come up with something great and to "go with it". Boy do I regret it. Yesterday I received the helmet and it's not bad but it is also not what we discussed. It is plain black with white ghost flames, thats it?! No name, no number, nothing at ALL like the advertised helmets. I called Chad and discussed this with him and was told that the painter who did the advertised helmets no longer works for them and that their current painters aren't as good as he was, Why wasn't I told this when I placed my order and praised the great work they have advertised? He did not understand why the name and number where not on it although he did see it before it was shipped. I was offered a $100 refund and if I shipped the helmet back they would add the name and number but was told a full refund/return was not an option. I decided I needed to think about it as now my husbands b-day is 5 days away. When I called back to inform them that I was indeed going to have them add the name and number I was told that was no longer an option but they would except the helmet and give me a refund. I went out of my way through this whole ordeal to be as polite and gracious as possible but now I'm angry, they won't even fix their own mistake?! Now it is on it's way back and the great surprise I planned to be my husbands b-day gift is ruined, thanks SST MOTORSPORTS