:?: hey Bad I have a automotive buss and use fram and other filters as well, I would not say Ive had a problem with fram but if they wont help you. well! I,m going to show this to my parts rep. and make shure that he contacts fram and they have responded to him. I will not use a fram product until you are treated fairly. and anyone else who has a automotive buss that use,s filters, air, oil, fuel,crank case filter, pcvs etc. stop useing fram and ill guarantee they will do something. did you get the oil filter back from fram.rob