I guess i am one of the lucky one's i used fram for a couple of years on a BBC and never had a problem i switch to the system one a few years ago just because it had a good reputation and i never have to buy another filter again.
But this is not the first time i have heard of fram and there filters I'm sorry to hear they want stand behind there product as big of a company as they are you would think that would be one of there first priority's to take care of the customers and make more of them instead of losing customers.
If this travels around enough i'm sure it will catch up to them just not soon enough.