I recognize this situation because art logistics depends heavily on email but cannot rely on it as the system of record. I recently read a detailed explanation that focuses exactly on this gap between communication and documentation:
https://fineartshippers.com/why-conn...tics-industry/. The article describes how cloud systems hold crate details, condition reports, sensor logs, and documents, while email remains the human-facing layer. What stood out to me was how replies and approvals can flow back into the correct shipment record automatically. That way, forwarding messages or changing subject lines does not break the history. It turns everyday email exchanges into a structured, searchable audit trail without slowing people down.