Good ol Troy
:shock:
Just to let you know.... I received a phone call this morning about 6 min. after posting the above...Troy assured me that my shipment was sitting on the dock ready to be picked up by UPS. He asked that I remove my post. I advised Troy, that I would gladly sing the praises of Bruis Glassworks just as soon as I had my shipment at my door. About an hour ago, I recieved yet another phone call, Troy again called to give me the UPS tracking number. He advised me that he had driven an hour to get my shipment to UPS, so that it would leave today. I followed up with UPS, and sure enough, my shipment is in transit. I would like to thank Troy for the follow-up. That is all I can ask for as a customer. Honest business practices require communication between the business and the client. Hopefully, Bruis Glassworks, and Troy, will remember that most customers just want to be made aware of the statis of their order. I hope that Bruis Glassworks has a successful future, I am not here to slam anyone, just to inform people so that they can make an educated decision. Hopefully, I will be just as pleased with the shipment as I am with the follow through that Troy has finally provided!