Bruis Glassworks
Doing business with Bruis Glassworks has been an experience. The contact person Troy, was very eager to please and quite a likeable guy. However, when it comes to actually receiving merchandise from this company, Troy has avoided phone calls, refused to call back after numerous attempts to contact him or someone else in the company. I checked with the Better Business Bureau (after the fact) and was shocked to discover that Bruis Glassworks has 5 unresolved complaints. Four of the five complaints are the exact same issue that I have experienced with Bruis. When I was able to actually speak to Troy, I asked about the record with the BBB, his statement to me was that these issues HAD been resolved with the customers in question, however he did not have the time to make the BBB aware of the now satisfied customers. As a company, I can not in good conscious recommend Bruis Glassworks to any of our customers, due to the experience we have had. Bruis Glassworks has had our order since October of 2006. The company has also had our money since then as well. Part of what we ordered finally arrived in late Feb. 2007- we are still missing parts. Mr. Bruis Glassworks (Troy) has personally assured me (when I was able to actually speak to him after dozens of attempts) that the parts I need are going to be shipped out the following day. It is now the middle of Aug. 2007- Bruis Glassworks has had our money almost a year, we still do not have the total order. I will say in the defense of Bruis Glassworks, that the product we have received thus far, has been extremely satisfactory, based solely on the product, I would love to recommend this company to our clients...nevertheless, the company has yet to follow through, therefore, We cannot support this type of business practice.