42 days and still no valve covers?
 

How long would you wait for custom BBC valve covers from a company that has them listed on RJ?

I have been waiting 42 days now and have called multiple times over the last two weeks. They charged my credit card immediatly when i called. I have gotten the "they will be there by saturday" 2 times now.... I am patient and understand they are customs but 42 days?!....

I dont want to give out there name yet becuse im sure they are a very reptuable company and will send me a tracking number shortly..........

More info please, Ad # name of whom you paid :!:


Mark

Re: 42 days and still no valve covers?
 

42 Days and NO PARTS............?
Tell You what?Send ME a PM and I WILL DROP THE Name!Because I SPENT Lots of Dollars and WANT to know along w/Many OTHERS!
Its Spelled---BULLSHIT!!!
I'll be waiting for the INFO?
Later
G :x

put their name on here and stop waiting to expose them---HONESTLY --WE CAN HELP YOU !!!!!

I will go out on a limb here :!: If you are talking about who i think you are talking about look at this first :!: :!: This guy is a straight shooter :!:

http://forums.racingjunk.com/viewtopic.php?t=14474



Mark

AND if it is someone we know we can find out the reasons behind the holdup on parts 8)

WHy Post?
 

I dont understand,why post the complaint but not the company? If your sure they are a good company & are going to send you a tracking# Why not wait to post them? Without all the info theres nothing anyone here can help you with..If I waited 42 days for anything I paid for they would have been posted & could respond to the post in person as to why it takes so long to provide goods paid for...JMO

Re: WHy Post?
 

*****They took care of everything ****

But it did take a long time!!

I do have them build custom valve covers for me and have for a few years now.

And i have talked to him a few time's about these delays on getting covers done it is also causing me problems because i can only tell my customers what he tells me .
I have two customers right now that has not received there covers and i am having a hard time getting him on the phone i have tried to call this morning and no luck getting a hold of him.

If he can't assure me that this problem taken care of i will have to find another company to build covers for me i can not have these kind of issue's this is my living not a hobby.
If i can help you in anyway please let me know and i will do all i can.

Thank you for your response i apprecite it. I have been going through the same thing, even when i call they say he is busy or with another customer or out racing ect ect.

did this get took care of ???

Not to make excuses, but manufacturing is tough ( I am in different industry, same material). Every vendor is TAXED right now, everyone is practicing lean manufacturing, anodizers are taxed, etc... I work in the buisness with a lot of aluminum, stainless steel, forging, etc. Things are not always as they seem- we have every Water-Jet, CNC, forgers, tumblers, etc... running full time. I work in sales, but I know these things because I have to. Many manufacturers are "building per order" instead of having huge amounts of stock sitting around.


I am a huge believer in EXPLAINING UP FRONT THAT there will be a wait. If it is going to take 6 weeks, tell the customer up front!! They will be more understanding & appreciate the truth. Glad you got your parts!!

Rigsby, you are not kidding. My shop is running 10-12 WEEKS on orders. Record sales last month, people calling non stop asking me when they will get the items they ordered last week that they were told would be 10-12 WEEKS. :roll: :roll: This in no way is pointed toward the OP, just my .02 cents on Rigsby's post.

Curtis

Curtis: you are spot-on. This is good though. We could be sitting around waiting for the phone to ring too. I am glad to hear you are doing well my friend. I only mention this perspective for two reasons:

1. Insight from a manufacturers perspective w/US lean manufacturing. Yes, it is "made in America" but it may take some extra time too... consumers VALUE made in America still.

2. The economy is NOT that bad sitting in my chair!! People in America NEED TO HEAR THIS!! Can't always be all doom & gloom. I wish Washington DC would WAKE UP but that is another story/another thread.