A BAD COMPANY TO BE SENDING MONEY TO

[A65rocketman]

Straightline Performance, of Norco, CA. 92860, Racing Junk #382940, phone 951-833-6645.

In reference to ad #2220264, 5 gal. polished fuel cell.

It has now been almost 3 months since purchasing a fuel cell from these folks. So far, after numberless emails, phone calls and chasing these people for my purchase I finally received a fuel cell with 5 dents in it and the damaged fuel cell was different than my original order. Again, more calls and emails, finally the answering person stated that a new and corrected order of a fuel cell would be sent /out by priority mail the next day along with a shipping label for the return of the damaged fuel cell. Now, I'm into 3+ weeks waiting on a priority mailed replacement fuel cell. More UNANSWERED phone calls and Emails without any communications.

Another area of disinterest is from Racing Junk personal, being advised of this matter. Their response was " DIDN'T WANT TO GET INVOLVED". So one must assume that they will allow Scammer Vender's of this type to pry up/on it's members.

Jerry Penton AKA Rocketman
218 E. Key Ave.
Eustis, Fl. 32726
352-357-4248

I welcome any response to the above.

[BEAST477]

Thanks for the heads up. You'd think in this economy you would want to keep customers happy. Bad service travels fast.

[KnoxvilleTrader]

i always buy from JEGS or SUMMIT, then you dont have anything at all to worry about, there prices are always competitive, and if you find something 3 or 4 dollars cheaper, its usually not worth the head ache, or google the company , call them before makiing a purhase , to make sure there legit and someone is really going to answer the phone as a business on the other end.. again, i recommend JEG's or SUMMIT RACING for any parts or at least make sure who your buying from is well know company.. just my .02 cents.

[olds48]

I'm a big fan of supporting my local economy. But thats just me.

[ajk]

There is a guy on here that fabricates awesome looking tanks i have lined him up with decals for his buisness. I have lost all the contact info but i beleive it was Dads intercoolers and tanks. Or similar I assume it can be found on RJ or maybe he still checks the forum out and will chime in.

[zipper06]

They are not going to get too excited, they are just a cattalog sales house selling ProComp Chinese parts, purchased from ProComp. They probably don't even have another one in stock so it will have to come from ProComp. The ProComp part # is MFC20L and the price is pretty much in line, but you will probably have to wait a while for it to be replaced.

Not an opinion, but fact.

Zip.

[KnoxvilleTrader]

I agree with buying local if possible, but if your not near a big city, OR a Nice speed shop, then your only means to get some hot rod or race parts is online, autozone , and advanced is a Joke in my opinion, when there sales reps have no clue.. but thats another story. lol, when possible i always buy from the local speed shop even though its almost an hour drive..

[mopar1968]

I wish someone would build a speed shop here :!: :!:


Mark

[olds48]

I wish someone would build a speed shop here :!: :!:


Mark

Qwiktime man! Roanoke ain't that far! :lol:

Mods,don't ban me.That was not a classified ad in the forum just now. Just promoting a pal :oops: ...aaaand pretty much just a joke.

[strlnperf]

First off I apologize to Jerry for not being a little bit quicker to resolve the issue. However Jerry I have a new one ready to be sent out express mail to you and I included a 2 port regulator inside. And will refund your money.

Eric

[TheRabbit]

First off I apologize to Jerry for not being a little bit quicker to resolve the issue. However Jerry I have a new one ready to be sent out express mail to you and I included a 2 port regulator inside. And will refund your money.

Eric

Are you saying you are;
Going to send a new tank?
Adding a 2 port regulator?
And going to refund his money?

[lively]

First off I apologize to Jerry for not being a little bit quicker to resolve the issue. However Jerry I have a new one ready to be sent out express mail to you and I included a 2 port regulator inside. And will refund your money.

Eric

THAT IS WHAT HE STATED ON THIS HERE FORUM !!!! 8) 8)

[olds48]

I would consider that to be going way above and beyond what was necessary. If that is not customer service I don't know what is.Somebody just lost a lot of money out of pocket to make a customer happy.

[outlaw256]

lets see what really happens. i use jegs and summit myself now days. i can get stuff almost overnite from both of them. well almost lol they have good prices and they stand behind the parts they sell.we have a speed shop a few miles from here but they keep mostly round track stuff so thats a no go for me.

[Scorpion1110]

I agree with buying local if possible, but if your not near a big city, OR a Nice speed shop, then your only means to get some hot rod or race parts is online, autozone , and advanced is a Joke in my opinion, when there sales reps have no clue.. but thats another story. lol, when possible i always buy from the local speed shop even though its almost an hour drive..

Jason (Prostreet1000),

Your opinion is highly valued.

Why arent you posting under carnut70? Or is that because its an 18 page scammer post about you (or at least mostly)?

Do you think the poster would have had better success following up with the Company under an alias? Using a fake name like you did?

Which Jason are you today? Jason Wolfe or Jason Moore?

You remain sadly pathetic.

Scorp

[strlnperf]

I did lose money but if that is what it takes to make him happy I am fine with it. When a customer goes to the extreme like this it does bum me out. So far without even a visual on the original tank which is $125.00.I took his word and sent him a new tank which is $125.00, A 2 port billet regulator which is $25.00 and express shipping which was $79.00 and some change. I am not a huge business that have 150 people working for me. I do the ordering, shipping, emails, phone calls, warranties, etc so I will say I do have a lot on my plate and some times things slips my mind but really I try to take care of everyone. Everyone thank you for you time.

Eric

[TheRabbit]

I did lose money but if that is what it takes to make him happy I am fine with it. When a customer goes to the extreme like this it does bum me out. So far without even a visual on the original tank which is $125.00.I took his word and sent him a new tank which is $125.00, A 2 port billet regulator which is $25.00 and express shipping which was $79.00 and some change. I am not a huge business that have 150 people working for me. I do the ordering, shipping, emails, phone calls, warranties, etc so I will say I do have a lot on my plate and some times things slips my mind but really I try to take care of everyone. Everyone thank you for you time.

Eric


Things happen no matter what type business you're in. It's how you handle the problems that people remember you.
Sounds like you have gone above and beyond the norm. to take care if this problem.

Lets see how it works out for the OP. :wink:

[olds48]

Eric, I have a good friend that runs his own speed shop. I was amazed at how little profit there is in that business. The distributors leave the retailer NO meat on the bone. If this sale went down normally I doubt you would have even cleared $15-20 max. I hate to see a "little guy" take a hit like this. JMO

[lovehamr]

If it had been handled promptly before he wouldn't have taken that hit. Sounds like he's following through now but how long did it take?

[A65rocketman]

Still haven't yet received the original ordered tank, he now states sometime in Mid April. We'll see if it happens.

[bixblk]

Parts are tricky, I have tried to keep my money local. And got burned hard from a local speed shop over 7K worth, and I bought fenders locally from a large company (did save on shipping) and got toasted from them also. So it can be tricky. I think the problem is power and greed and that attitude is all the country. I agree that most companies cannot afford to treat customers unfairly, thats why this forum has "HP", it can state problems and hopefully help people out, by sharing information.
So I will be honest I look around, make calls, try to evaluate the company or the seller, do my homework and I in turn am very honest with people that buy from me......ITS THE RIGHT THING TO DO !!!!!!!!!!
So lets do the right thing....JMO
Be Safe this year

[zipper06]

Still haven't yet received the original ordered tank, he now states sometime in Mid April. We'll see if it happens.

He's only promising what ProComp quoted him and they don't have them in stock, they're waiting on a slow boat from China, and yes i'm a ProComp dealer also, but donot sell anything that's not in stock or on my shelf.

Zip.

[wlpatterson]

I*m amazed he would do all of that to make you happy,Thats more than anyone I have delt with would do..In fact I was thinking of ordering some parts from him & after this I will..

[A65rocketman]

Well guys I've yet to receive my original fuel tank order from this supplier and he's still making delivery promises (mid-April). What's even more weird than so much time having gone by, is that some of you folks are sympathetic towards him and his B/S. What's up with that????????????????

[Scooterz]

Rocketman:

I thought about this when thew supplier made buyer the promises... lets just wait & see what happens. Did anyone think that maybe the supplier offered more than expected?? Parts/and refund?? Really? Lets see it. When the fat lady sings, I will say she did a good job then.

[A65rocketman]

Well guys, another month will have pasted in 2 more days and I'm still without my original ordered fuel tank or any more promises of it's delivery or a email or phone call from supplier. Is this starting to tell you something or do you want to wait some more? Shortly we'll be at the half of a year mark.

[Scooterz]

Yeah... that is a long time. I am trying not to judge here, but lets face it... he said he paid "express shipping" back in March??? SOOOOO.... it is now May 14th... yeahhhh.... where is the mans parts???? How about a full refund!!!!

BTW: PROSTREET1000... you buy local? Really? What do you do then- put on a mask or cross-dress in a costume??? I bet you would get a BEAT-DOWN trying to buy local... do you mean you "steal" parts locally... looking a like a Harry Potter 4ft 9" on CRACK doesn't help you either... ya little troll... give me a break.

[zipper06]

I said it a month ago he's only promising what ProComp told him on the delivery, THEY LIE and i'm a ProComp dealer. If i was the buyer i would ask for a full refund and move on. If he was my costumer he would have already have it a couple moths ago.

JMO

Zip.

[Scooterz]

Now that I think about it, I do remember you saying that Zip- ProComp has caused a few issues before. I agree; ask for a refund & move on.

[strlnperf]

First off this cell is without a sender so it is NOT a procomp item although they do sell them under their profd name with a 90omh sender. So far this is what I have done for this gentleman:

-Sent him a new one with sender & sent him a 2 port regulator express mail just to get him going on the drag strip till I received the new units in without a sender. Even though as of this date I have never seen the first one I sent to him that he claims is damaged and had a sender.

-Refunded this gentleman's money as well.

-Finally just went direct to the source because my vendor simply could not provide me an exact ETA.

-And just sent him a new unit without the sender express mail unit without the sender. EI 255237112US which you guys can see for yourself was delivered.

Eric