Something I see..

[hammertime]

I do not get into the scammer forum often but what I seen going on over there is NOT right ... It has to do with one of the forums own selling a guy a product that was not correct, maybe he wasnt to blame directly but IMO he is the one to blame if your the guy who purchased them. The topic is locked, why to defend one of RJ's own When really its no different then any parts seller topic and it should be left open IMO.

Let me ask this ... what happens if the guy doesnt come on the scammer forum ? He'd been getting a run around for months, maybe its not the seller fault ... but in the end the SELLER should of made it right LONG ago. It took the forum to makes things right, thats why its here in the first place.

My 2 cents ... if you guys are going to get on some people and moderate this forum, you cant pick and choice who to defend .. the truth always does that.

[Harbone]

David what you say is true!

What if Mr Meyer had not come on here, how much longer would he have waited to get the issue resolved?

I have never bought anything from Ron but have read nothing but good things about him. But here was a customer that fell through the cracks, posted up on here about his problem after feeling he was getting the run around and (hopefully) got his issue resolved.

[RonOwensRacing]

You guy's are right and this should have been resolved long ago and I'm
not trying to pass the blame off when Mr.Meyers called me about this i called Williams and was told that he would take care of it. and told me to give Mr.Meyers his number so i did .

Then later i get a call from Mr.Meyers that he never got his taller covers so i called Williams back and we had a long talk about it and was told again he would take care of it witch he didn't as we all can see.

So for the last few week's i have been trying to get it handled and Williams kept running me around telling me a different story every time when i could get a hold of him.

Why would i try to scam some one for a set of valve covers as long as i have been on racing junk .

I know people get's scammed all the time and some times for less but for me to loose everything for this is crazy .

I am looking for a new shop to make my valve covers for me i don't need this kind of thing happening anymore nor does my customers .

[HR51gto]

Like i have said before from the very beginning all i was looking for was a exchange i waited almost 10 months before i posted anything and i do believe i would still be waiting if i did nt post anything. I also said that i dont like using theses forums to air things out. I do believe i would still be waiting if i wound'nt have posted this.
I just hope its finely going to be over and we can get on with it i will keep everybody up to date when i get them.

[TheRabbit]

1Z1W733V0343632723

The tracking # pulls up on UPS site, but it's not updated. It shipped on the 25th. By now it should show where the package is.

[RonOwensRacing]

I just checked also i am going to call Williams again i tried to get him this morning but no answer i want to follow it also but that is the tracking number he gave me and it has the right city but it should have been updated by now.

[Scooterz]

It is too bad this issue went that far...

Most RJ forum guys here know Ron is reputable... no way he is a scammer... I don't believe that.

At the same time, the customer waited too long & it was to hard to resolve in a reasonable time frame.

No one here should be burned at the stake... all human mistakes. Glad it got fixed.

[Harbone]

Rabbit, that usually means someone has entered the shipping info and printed the label but the box has not been picked up and scanned by UPS.

[fast75vega]

I do not get into the scammer forum often but what I seen going on over there is NOT right ... It has to do with one of the forums own selling a guy a product that was not correct, maybe he wasnt to blame directly but IMO he is the one to blame if your the guy who purchased them. The topic is locked, why to defend one of RJ's own When really its no different then any parts seller topic and it should be left open IMO.

Let me ask this ... what happens if the guy doesnt come on the scammer forum ? He'd been getting a run around for months, maybe its not the seller fault ... but in the end the SELLER should of made it right LONG ago. It took the forum to makes things right, thats why its here in the first place.

My 2 cents ... if you guys are going to get on some people and moderate this forum, you cant pick and choice who to defend .. the truth always does that.

i hear ya hammer....... its not rons fault... but its still ron problem to fix! it should have been done months ago and if he didnt come here i would think that he would still be getting the run around phone tag crap

[mytmouz]

I do not get into the scammer forum often but what I seen going on over there is NOT right ... It has to do with one of the forums own selling a guy a product that was not correct, maybe he wasnt to blame directly but IMO he is the one to blame if your the guy who purchased them. The topic is locked, why to defend one of RJ's own When really its no different then any parts seller topic and it should be left open IMO.

Let me ask this ... what happens if the guy doesnt come on the scammer forum ? He'd been getting a run around for months, maybe its not the seller fault ... but in the end the SELLER should of made it right LONG ago. It took the forum to makes things right, thats why its here in the first place.

My 2 cents ... if you guys are going to get on some people and moderate this forum, you cant pick and choice who to defend .. the truth always does that.

i hear ya hammer....... its not rons fault... but its still ron problem to fix! it should have been done months ago and if he didnt come here i would think that he would still be getting the run around phone tag crap
I agree, it took bringing it out onto the forum to get it on the road to being resolved...

[MEMRACING62]

the thread should have been allowed to run its corse and if it was resolved properly that would have spoke for its self. now it looks like someone it being protected......not good.

[gearhead1011]

I just checked also i am going to call Williams again i tried to get him this morning but no answer i want to follow it also but that is the tracking number he gave me and it has the right city but it should have been updated by now.

Sorry Ron, I think the guy is still jerking you and your customer around. As Chris stated all that has happened so far is the shipping label has been created and tracking number generated. 4 days later the package has not been picked up. The shipper will not incur any charges if the label isn't used.

A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.

[RonOwensRacing]

Ya chuck it looks like it i will refund Mr.Meyers money and just try to deal with Williams i have tried to get a hold of him numerous times and no answer .

I left him message after message and no call back .

And as i said before I'm not trying to pass blame off i did think after i gave Mr.Meyer his number that it was taken care of until i got the call about it again.

I understand Mr.Meyer in every since and don't blame him at all.

Mr.Williams on the other hand after talking to him i do place a lot of blame on him for the way he did Mr.Meyer and myself .

[fast75vega]

Ya chuck it looks like it i will refund Mr.Meyers money and just try to deal with Williams i have tried to get a hold of him numerous times and no answer .

I left him message after message and no call back .

And as i said before I'm not trying to pass blame off i did think after i gave Mr.Meyer his number that it was taken care of until i got the call about it again.

I understand Mr.Meyer in every since and don't blame him at all.

Mr.Williams on the other hand after talking to him i do place a lot of blame on him for the way he did Mr.Meyer and myself .

thats good to hear ron... it sucks on the one hand... but you are getting the other valve covers back and can re-sell them to someone else whos heads they fit.... so its not like your really out any money in the long run :wink:

[RonOwensRacing]

I don't have a problem doing that for Greg and i know he would rather have covers that is tall enough for his set up and that for some reason Mr.Williams
has a problem getting done.

[mopar1968]

Now i see someone has started another thread beating a dead horse :!:


Mark

[mytmouz]

Now i see someone has started another thread beating a dead horse :!:
Not sure how it is a dead horse thread. The other thread was locked before the situation was resolved. And it is not resolved so far on this thread...


Mark

[mopar1968]

Well to begin with, There isn't anything on Ron's website about tall valve covers like the one's he ordered. He should have ask before ordering them. Ron has tried to get the builder to do something about it. Do you think Summit,Jegs would refund his money? They do not do cash refunds check with them. They will replace the part and that's it. Which is what Ron has tried to do.Sounds like you have a sour taste in your mouth also, Did you order the wrong part also? Ron is beating a dead horse by trying to get the builder to do something. He can't get him to answer the phone. Ron try and get this whinner his money so he can go somewhere else.


Mark

[fast75vega]

Ron has tried to get the builder to do something about it. Do you think Summit,Jegs would refund his money? They do not do cash refunds check with them. .


Mark

"all i have been asking is to exchange them for taller ones and for 8 months all i get is a run around I HAVE HEARD EVERYTHING UNDER THE SUN on why i have'nt received them yet now"

its obvious that he talked to ron and agreed to get them swapped out. plus he even said in his post that he only wanted to exchange them..!
if you look at the pic on his site.. there sure as hell look like tall valve covers.... and for the price they should be. i mean is there anyone that even still makes short ones anymore.... other then them cheap moroso at auto zone.

sour taste..... you got to be joking bro... you cant lock down a thread cause your friends with the guy.... their are alot of other rj sellers that get posted in here for basically the same kind of issues and no one locks them :roll: just my 2 cents..... :wink:

[HR51gto]

Well to begin with, There isn't anything on Ron's website about tall valve covers like the one's he ordered. He should have ask before ordering them. Ron has tried to get the builder to do something about it. Do you think Summit,Jegs would refund his money? They do not do cash refunds check with them. They will replace the part and that's it. Which is what Ron has tried to do.Sounds like you have a sour taste in your mouth also, Did you order the wrong part also? Ron is beating a dead horse by trying to get the builder to do something. He can't get him to answer the phone. Ron try and get this whinner his money so he can go somewhere else.


Mark
Mark who the hell are you anyway to be calling me a whinner you have no idea who i am!!!! And i bet you would nt have waited 10 months before posting on here. So what the wrong part was ordered and all i have been asking is to exchange them and ron said he would then the run around started. Like i have told Ron if the sizes were on hes web site i would nt have order them. Needless to say shit happens and every place you order from will exchange things for you and if you can read thats all i been asking DAMM dude chill out it has nothing to do with you

[mytmouz]

Well to begin with, There isn't anything on Ron's website about tall valve covers like the one's he ordered. He should have ask before ordering them. Ron has tried to get the builder to do something about it. Do you think Summit,Jegs would refund his money? They do not do cash refunds check with them. They will replace the part and that's it. Which is what Ron has tried to do.Sounds like you have a sour taste in your mouth also, Did you order the wrong part also? Ron is beating a dead horse by trying to get the builder to do something. He can't get him to answer the phone. Ron try and get this whinner his money so he can go somewhere else.


Mark

I do believe you are referring to me. If not, I apologise in advance. If so, yes, I too have had a bad experience with him. It was not a 'wrong' part I ordered, but one I called and asked him specifically about, since I had reservations about it and was assured it would fit. Since you and others seem to have had a wonderful dealing relationship with him, I kept quiet, in the hopes that it was just a one time thing. By doing so, I feel I let HR51gto down. You, mopar ,have your experiences to go on, but I also have my own. And, my opinion, as well as any others that differ with yours, should carry the same weight on this board...

[hammertime]

Now i see someone has started another thread beating a dead horse :!:


Mark

NO ... I started a thread stating .... let the truth sort out stuff, do not lock it because you know someone.

We all know Ron is a good guy but in all fairness if you were the buyer you'd feel different. Even as a forum and knowing Ron you can NOT tell the buyer he is downing Ron, as from his shoes he doesnt know Ron from anyone and feels as if he is getting the run around. Which we all can see is kind of happening but at no fault of Ron.

[hammertime]

Well to begin with, There isn't anything on Ron's website about tall valve covers like the one's he ordered. He should have ask before ordering them. Ron has tried to get the builder to do something about it. Do you think Summit,Jegs would refund his money? They do not do cash refunds check with them. They will replace the part and that's it. Which is what Ron has tried to do.Sounds like you have a sour taste in your mouth also, Did you order the wrong part also? Ron is beating a dead horse by trying to get the builder to do something. He can't get him to answer the phone. Ron try and get this whinner his money so he can go somewhere else.


Mark


Whinner .. thats just wrong. If you think what has happened to this guy is ok and he has no right to complain (or be a whinner) and get on here you are flat wrong.

In a good business the customer is always right and you make them happy sometimes at your cost. I deal with people all the time in the racing and non racing world selling parts/cars and making someone wait this long to make it right is just bad business. What sets the big companies such as Jegs and Summit apart is they can refund/replace parts in a few minutes, why because its good business to make the customer happy.

[fast75vega]

two very good post hammer... very valid points :wink:

[MEMRACING62]

X2...EXACTLEY HAMMER ON ALL POINTS YOU MADE. RON SEEMS TO EXPLAIN HIS SIDE WELL & SEEMS TO INTEND TO TAKE CARE OF THE PROBLEM....LET IT PLAY OUT , IF ITS RESOLVED PROPERLY IT WILL SHOW THE KIND OF SELLER HE IS....LOCKING THREADS CREATES DOUBT & LOOKS LIKE SOMEONE IS BEING PROTECTED....IM SURE THE SELLER WOULD NOT WANT THAT TO BE THE CASE...JMO

[shawnp]

Do you think Summit,Jegs would refund his money? They do not do cash refunds check with them. They will replace the part and that's it.


They sure do. Stop there several times a month and with a new car on order it will be a couple times a week. They give you your money back if the product is not right. The only product that has any stipulation on returns are wheels and tires once mounted.

I don't think you can call this guy a whinner and I believe it was confirmed his order was correct but possibly the wrong thing shipped. I think he has been pretty patient waiting this long and still giving Ron the chance to get this straight.

[mopar1968]

I have been waiting on parts from Year One for my Challenger for months. I work at a dealership and i know most times when you can't get the parts is because of the vendor. ''You know the people that makes them''The parts have been paid for online but you don't see me jumping up and down over them.


Mark

[fast75vega]

'The parts have been paid for online but you don't see me jumping up and down over them.


Mark

well... i guess you dont need them as bad as he needs his valve covers then :wink: ron...joe...paul...frank... i dont care who you are... when you run a business.... customer service is everything..... and if you plan on staying around... need to remember the customer is always right :wink:

[HR51gto]

The valve cover are not coming on a boat from china !!!!!

[Scooterz]

The valve cover are not coming on a boat from china !!!!!

So you would hope... how DO YOU REALLY know China is not tooling up for those... they are getting better @ machine & production these days. Vendor saves: immediate 11% excise, labor, etc.... you never know... 10 months???? Nahhh... it's gotta be something else holding them up.

[RonOwensRacing]

gentlemen i understand everybody's comment on this problem and Mr.Meyers has talked to Mr.Williams himself several times i found out after talking Mr.Williams and Mr.Williams has give him the run around also and that is why he contacted me about the problem .
Now Mr Williams is doing it again .
Let me say i have no hard feeling for Mr.Meyers or any one that has posted comments about this .

I have tried to talk to Williams numerous times and he say's every time it is taken care of and even gave me the tracking number that i posted witch apparently has never been picked up by ups.

I do not have a problem doing a refund for Mr.Meyers

I know he would much rather have the valve covers . Witch is all he wanted in the first place was a replacement set because the one's he has is not tall enough to clear his shaft rockers

And these are not china made covers they are custom made Pontiac valve covers that is not a very easy cover to get in a fabricated cover with a 3/8 billet rail .

I do appreciate everybody's concern on this and Mr.Meyers has been more than patient and i don't blame him for anything he has said .

I did take his order and he paid for them so there for i am responsible . I also placed his order with Mr.Williams and he sent a set to him They just was not tall enough for his application and Williams has give us both the run around .

[HR51gto]

Ron
i will get them to ups by wednesday and we can get this over with. I am sorry i had to post it on here and i will get it taken off.

[RonOwensRacing]

That's no problem Greg i am truly sorry about this and i don't have a clue what is going on with Williams i have tried my best to talk to him as you could see his work is great but i can't have these kind of problems .

I just hope i can find another fabricator that can build all the valve covers i need.

[lively]

:lol: :lol: :lol: :lol: :lol:

NOW WE WILL GET THIS SETTLED ---THANKS RON

[TheRabbit]

Any update yet? I looked yesterday and the tracking # still shows nothing.

[lively]

???????????

[RonOwensRacing]

Yes Mr/Meyers sent the covers he had back to me and i refunded his money

And needless to say Mr.Williams tried to tell me he sent the new covers out but i know he didn't he said let me check and see were they are and i will call you back .
Still waiting on the phone call.

[gearhead1011]

I think Mr Meyers needs to confirm this issue as being resolved and the locked thread "Ron Owens Racing" should be updated as such.

[lively]

I think Mr Meyers needs to confirm this issue as being resolved and the locked thread "Ron Owens Racing" should be updated as such.

x2 :oops: 8)

[HR51gto]

Just checked my credit card statement and the refund has not showed up yet. I talk to Ron last week when he entered it and it may take a few days to show up.When it does and i will check daily i will do what it takes to lock or remove this thread. Thanks for asking and the interest in this matter
greg

[TheRabbit]

It takes 5 to 7 buisness days for a credit to show.
Glad this one is settled.


Years ago I ran a guys card for $500 instead of $50. I did the credit as soon as I ran it and even gave him the credit reciept. He went to buy supplies (he was a plumber)at Home Depot and his card was declined (becuae it was over his limit) he called me ... I called the credit card co. and they told me it would take 5 to 7 days before it cleared. Long story short he was one pissed off dude and can't say I blame him.

[HR51gto]

Ok guys Ron came through and refund my money checked my card and its there. So i would like to thank Ron for making good on his word.I also would like to thank RJ for having the forum for us to use.
greg

[TheRabbit]

Ok guys Ron came through and refund my money checked my card and its there. So i would like to thank Ron for making good on his word.I also would like to thank RJ for having the forum for us to use.
greg

I don't know Ron, but I would bet he would have rather gotten you the valve covers than to give you a refund. And I'm not talking about the small amount of $ he would have made from the sale.

Anyway, glad it is resolved.

[RonOwensRacing]

Thanks Greg.
And rabbit You are right i tried and tried to get this taken care through my vendor and Greg knows i did and he talked to my vendor also numerous times comes to find out .

I am not a scammer by no means and for the longest time i thought this was taken care of as that was what i was told by Mr.Williams.

And even when i called him and told him that i refunded the money on those covers he tried to tell me he sent the other one's out to Greg witch i checked his tracking number and it was never picked up.

I am still trying to find a fabricator to build covers for me .
This has cost me way more than what the covers cost i know i should have let Williams go way before now but i will say he is a great fabricator and it has cost him a lot also.

I don't know if a company can ever recover from a deal like this i don't mean it is going to put you out of business but i never want a unhappy customer and bad news travels a lot faster than good .

[lively]

Thanks Greg.
And rabbit You are right i tried and tried to get this taken care through my vendor and Greg knows i did and he talked to my vendor also numerous times comes to find out .

I am not a scammer by no means and for the longest time i thought this was taken care of as that was what i was told by Mr.Williams.

And even when i called him and told him that i refunded the money on those covers he tried to tell me he sent the other one's out to Greg witch i checked his tracking number and it was never picked up.

I am still trying to find a fabricator to build covers for me .
This has cost me way more than what the covers cost i know i should have let Williams go way before now but i will say he is a great fabricator and it has cost him a lot also.

I don't know if a company can ever recover from a deal like this i don't mean it is going to put you out of business but i never want a unhappy customer and bad news travels a lot faster than good .

BUT--WE STILL TRUST YOU :lol: :lol:

[RonOwensRacing]

Thanks Lively I do appreciate all the support and the kind words.

[TheRabbit]

Thanks Greg.
And rabbit You are right i tried and tried to get this taken care through my vendor and Greg knows i did and he talked to my vendor also numerous times comes to find out .

I am not a scammer by no means and for the longest time i thought this was taken care of as that was what i was told by Mr.Williams.

And even when i called him and told him that i refunded the money on those covers he tried to tell me he sent the other one's out to Greg witch i checked his tracking number and it was never picked up.

I am still trying to find a fabricator to build covers for me .
This has cost me way more than what the covers cost i know i should have let Williams go way before now but i will say he is a great fabricator and it has cost him a lot also.

I don't know if a company can ever recover from a deal like this i don't mean it is going to put you out of business but i never want a unhappy customer and bad news travels a lot faster than good .

BUT--WE STILL TRUST YOU :lol: :lol:

X2.

[MEMRACING62]

SEEMS RON ISN'T THE ONLY ONE HAVING PROBLEMS WITH WILLIAMS, THIS IS ON YELLOWBULLET. http://www.yellowbullet.com/forum/showthread.php?t=335179

[RonOwensRacing]

I'm sorry to see that is happening because like i said and the others he does a great job and that is the reason i kept trying to talk to him about the problem.
And i could only tell my customers what he told me and he told me to give Mr.Meyers his phone number witch i did . and then he still didn't handle the problem witch in turn cost me a very unhappy customer and i'm sure some sale's and trying to find a new fabricator that can do the job like it should be.