bad experience with Tamraz

[bixblk]

I bought fenders from Tamraz 2-15-10, never took them out of the box, they assured me they were high guality for fit and finish, shame on me for believing that ,got them in a good mark box. My body guy opens the boxes a couple of days ago and they are wavey (from manu) on the body line.. right fender, the left one was usable but had been repaired from the inside with a body hammer, I called them (my salesperson BH) he suggested to bring them in .He said in the original box in the condition I got them, so I could sell them to someone else ????? Now I am not sure what he meant by that but please form your own opinion. I have to be carefull what I write because the manager Todd told me to write the facts or I will hear from an attorney. Any way the second conversation today they were not very customer focused and after clearing up the managers facts on the story and situation and issues .He thought I wanted money back,all I wanted was the product I paid for, but they do not have them in stock and I cannot wait, so the cost to me to repair the fenders is 310 for both. (that gives you an idea of how bad they were)The manager did say he would try and work with me on discounted parts in the future, They offered no other recourse...That will not happen. I suggested to the manager Todd that he was not handling this sale well and that in the long run, the company will suffer. I just did my taxes and spent over 33k last year on my 2 chevelles and other projects and cars stuff. Tamraz got about 600.00 of that and they will get no more. Not good busniess pratice. Just as a side note when I bought the fenders I had asked if they have any problems with them and the sales person stated "Zero ,never any problems," I wonder what they will say now? Not sure if they advertize on RJ .I welcome feed back on this
Be care out there
JMO

[Scooterz]

Bixblk:

That is unacceptable. Another case of bad service... and for what??? The cost of a few fenders. The inflexibility of the company in their service will cost them more than the fenders. Worse, they warned you about going away from the facts to protect themselves for their own quality & service they screwed up on??? I am SOOOO sick of this: "Be careful, or you will hear from our attorney." If they can feed that bloated & fat attorney, then they can afford to take care of a customer who buys a couple fenders. All you wanted was what you paid for... quality fenders. Hey, no one is perfect... I do not care who you are. I work in manufacturing & service myself. These examples are why we are driving buisness away from the USA... we are precious few anyways. Noted... they are on the "do not buy" list for me. Scooter

[wvhippie]

That sucks. I have bought a few small things from them but no sheetmetal. I am getting ready to buy fenders , a quarter pannel, hood, and trunk floor for my 70. I think I will stick with Ausleys.

[MEMRACING62]

I have had nothing but problems with aftermarket sheetmetal from everybody I have delt with. the big problem is no matter who you buy from there all manufactured by the same co's. dynacorn, goodmark etc.... I have even bought the same parts twice with the promiss that new tooling is now being used. for example , inner left rear quarter panel for 71 elco first on was so far off it wasn't usable, the second one doesnt match the first one and both dont match the original. ex#2 bought both rear quarter panels for the same el camino. right side was off in every dimension, big time when I went to hang it I hand to stop before I stomped it into the floor. I was able to find a set of n.o.s originals , fit perfect, took a tape measure to both and found fuel door on left side off by 3/4 in in one direction & about the same in the other. BOTH QUARTERS WERE NOT EVEN CLOSE. these were made by dynacorn . your not alone my brother!!

[mopar1968]

They at least need to pay for repair's :!: :!: I love attorney's my Dad is one :!: :!:



''JUST MY TWO CENT'S WORTH''

[bixblk]

Hey guys thanks for the feed back, scooter you are dead on with the mentality,I had specifically asked about fit and finish because this is not my "first dance" and the salesman (BH) told me """"ZERO PROBLEMS, I ASSURE YOU THE FIT AND QUALITY IS GREAT"Just like the internet ads states,...We offer the finest quality GM parts....
Globally speaking... in my opinion companies that allow that behavior deserve what they get.

I better be carefull and only state the facts !!!!!!!!!!

[mooneye777]

Whats the attorney going to say. Sorry my client sold you some bad fenders in a good box. I would not let that scare you too much. Customer service is on the back burner for most companies these days.

[Tod74]

It is common knowledge when you buy aftermarket sheet metal it needs to be worked to fit. I have some dvd's that were madeby GOODMARK where they replaced every panel on a Chevelle...they had to cut and weld on one of their new fenders to get a perfect fit. I'm not saying it's right but that's how it is. That's why it is usually best to repair originals than to use aftermarket...unless you can't. I even seen in a catalog selling cab corners for 53-56 ford f100's. The ad said

" This panel is junk.Use to make patch panel only.Unusable as a whole panel"

[MEMRACING62]

had same problem with el camino rear left floor pan, as a whole panel it was usless, made a patch panel out of it also.

[bixblk]

That is part of the trouble, the salesperson told me they were the best quality and would fit fine and they have had zero problems , so these will work out fine, I specifically asked about fit and quality and how much rework would be needed. "zero problems" they were misrepresented, and than was not able to deal with it properly, I will not do busniess with them,

[MEMRACING62]

I have delt with tamaraz on parts, they sell the same products everybody else does. I have had opgi tell me the same thing about fit . got the panels and have had poor fit. the garantee they all give you is return it for a refund, that includes tamaraz. no matter who you buy from its just going to be drop shipped from the suppliers & they all use the same suppliers. . shop price, its all the same. ( I KNOW THIS SUCKS BIG TIME)

[bixblk]

money back refund was not mentioned, also I was told I should have opened the boxes when I bought them ,,,,the salesman said, "it is only common sense" that was the same person that told me the about the high quality of the fenders, including fit and finish,,,,so what part can you believe ???????????? When a company has a problem with a product or a customer situation, it is very important for the company to deal with the problem properly, with respect and diginity, keeping the customer satisfaction in mind, if anyone reading this has any questions, comments or concerns or needs to talk to me about details or if they have the HP to make this deal right I would welcome that ...... 708-308-0282

[bixblk]

Just wanted to thank all of you for the calls and emails, watch out for inferior products, and miss leading words
jeff

[bixblk]

Just as a note no calls or updates from the vendor that sold me fenders that were misrepresented, they have not called to try and make the deal proper, nor have they contacted me to assure me they are doing any thing about quality control and customer satisfaction. As Americans we have lost alot of busniess because of power and greed, we have lost touch with keeping the customer happy mentality. Thanks for the support and emails and calls and Good Luck to everyone when buying from these vendor.

[bixblk]

I have noticed they have fender ads on here , sorry no ad numbers, but I would be very careful about buying sheet metal from these folks, they misrepresented the fit and finish of the fenders they sold me and than did nothing about it, even asking the right questions about the quality of the fenders may not be enought, you may still be dissapointed and find yourself in a verbal battle with the manager, who did not treat me with respect or dignity ......beware

[Tod74]

It is always hit and miss with the repop fenders..some fit,some don't. They have no way of gaurenteeing they will fit...sometimes NOS stuff doesn't even fit correctly..stuff that was stamped after the dies had been well used and worn. They just sell them and ship them..all they can do is give you another set or a refund.It sucks but that's how it goes.

[bixblk]

Hey Todd
They told me "we have had zero problems with fenders"I have been doing this a while ,so I asked zero problems ? with fit and finish ? no problems with stamping etc...and they replied zero none you will be happy with them...also a refund was never mentioned, nor did I want one I wanted fenders that I could use on my chevelle w/o 310.00 dollars worth of rework. You are right that sucks...I will not buy from them again. Thanks for your comments
Jeff

[MEMRACING62]

Not to stick up for tamraz but when it comes to repop's I have never had one from anybody that didn't require work to make fit. this is not anything new. And that includes dynacorn & goodmark. I was told they come from the same overseas supplier. I guess its better than nothing. yes it does suck, but nothing at all would suck more. jmo

[bixblk]

I agree that not be able to buy these fenders at all would be bad. The big issue here is the misrepresentation from the vendor, they assured me that these were excellent fenders,
I do not feel you are standing up for Tamraz, you are just putting your opinion out there.
In my opinion a company that allow that type of behavior is one that I will not do busniess with and I will let the folks that read this forum form there own opinions.
Just as a note Tamraz has never called me after our conversations to express any remorse or to apoligized or to see what happened, so I must conclude it is not important enough to them. Again my opinion
Sucessful companies have mechanisms in place to solve customers issues. That is why they get repeat busniess. I make alot of effort to keep my car money local, I want my "neighbors" to get the sales, but when you run across attitude and misrepresentation issues as I did with this vendor, it causes me to rethink that plan.
Bottom line because of the non valid info I got from Tamraz it cost me an extra 310.00 and they did not care. When I told Todd the manager what the repairs cost, he replied "that is more than one of the fenders cost "
Think about that ?????
That mentality is a joke
Good Luck if you choose to use them for you parts.
I just want to get what I paid for, and what I was told I was getting.
Thats it simple as that

[Tod74]

Just something to add.

I watched some DVD'S from hotrod magazine where the guys at GOODMARK rebuilt a 70 chevelle convertible with all new sheetmetal from goddmark. When it started I thought that they probably hand selected parts that fit perfect so it would make their product look better. To my surprise the guy had to split a fender at the front and weld in a small piece to make it fit perfect...he also had to close the gap at the rear with a ratchet strap.

I understand your point though.They told you one thing and the end result was different...I believe that is what you have issue with.

[MEMRACING62]

Tamraz like all buisnesses have there policies for dealing with things that come up, but customer satisfaction should be # 1, a little bad publicity goes a long way, you would think they would give you a full refund to make this go away. jmo

[bixblk]

I understand your point though.They told you one thing and the end result was different...I believe that is what you have issue with.

Todd and Mike thats a big part of my point.... also how they dealt with me and the issue during the conversations and afterwards. So the message they are sending out is....you get what you get reguardless of what we said it would be, and you must live with it.

That is a poor way to run a busniess, and sorta surprised they have lasted as long as they have, maybe my purchase was one that fell into the cracks...but probably not because they had the lingo down pat and how to not treat the customer properly, so again they have not called or followed up in anyway, they have not offered anything except during a conversation the manager Todd stated maybe we could work something on parts purchases in the future...That statement speaks for itself.
If you are having sincere problems with this deal why not come back and buy some more stuff......come on ???????? JMO

[mytmouz]

I had placed an order from them off feebay just prior to this thread starting. I ordered a set of 1966 GTO door panels for a customer. They sent me a message through ebay wanting me to confirm my order. I said 66 gto black. They sent a reply confirming this. I called them for a few days after 10 working days, finally got some one, they apologized and said they were being shipped that day, a supplier issue. They did do a Saturday delivery for them, but they were wrong. They were a 65 panel, invoice said 65 as well. After a couple of days worth of phone tag, ( no answer at the extension that is supposed to handle this type of issue) they said they would get right on it. They did call me back later that day and apologise, said it was their mistake, and they would ship out the new ones and pick the others up. About 4 days later, Fed Ex got the incorrect ones, didn't leave squat. After a few days went by, another round of phone tag gave me these results. " We couldn't ship the correct order out until we received the incorrect ones." Now I understand they want to protect themselves, but it wasn't my fault they sent the wrong ones, and these were paid for by someone else who after 3 weeks is looking at me like I am trying to beat him out of his money. (A preacher at that). I think they should have shipped mine when they realized the error, or at the least told me up front that they were not. (Which is not what I was told on the phone, my understanding is the correct ones would be coming, and the incorrect ones picked up at the time the others arrived). I posted this because they sent me 2 ebay messages today wanting me to be sure and leave their feedback, but not if I wasn't going to leave them a 5 star rating...

[bixblk]

Leave them what they deserve, bad communication, poor and not on time shipping, wrong product, delayed responses, all of these are negative.....it is not the first time. My deal did not go thru ebay so I was not able to leave any feedback, do what you need to do.
Good Luck ????
If you follow thru and get your sheetmetal, let us know about the quality and fit etc. also interested to see the box/manufact.
JMO

[bixblk]

I was just thinking that, the feedback mechanism is a very power full tool and ebay takes it seriously. You can forward that email to ebay with a short explanation and show them how Tamraz is telling you to leave positve, or nothing,when in reality the deal may have been negative. That does not seem to be in the spirit of the feedback rules of Ebay
JMO
I really hope it works out and you do get good fitting,strait panels. Because it ican be very frustrating and it got me rather upset.
The cool thing is I am changing to steel because the fiberglass fenders were cracked at the bolt up points and they stressed when the car launches and the wheels pull up. After a day of racing I would loosen the rest of the bolts and adjust the fenders to make the gaps smaller. Well now I am going to Pinks All Out at Route 6 and I wanted the car to be nice, so I am putting steel fenders on the car, a little more weight but I have more power now, also when I get done racing the car, it is still a very nice 70 chevelle so I will put a mild /TameBBC in it and cruze it.And typically steel looks better than fiberglass on the street
JMO

[bixblk]

The fenders did fit OK, a little playing with the core support,but OK
If they would not have been banged up and not strait from Tamraz and if they would have treated me like a human being, I would be OK with these. But as it is they deal was bad and No ONE from Tamraz has even bothered to explain or make it right.Customer Service atTamraz does not exists
This deal cost me an extra 310 to make the fenders strait

[bixblk]

I still have not gotten a call from Tamraz, I guess once the sale is done and you express to the manger that they did a customer wrong. The deal is done. I need some interior parts for my SS 396 Chevelle now, "do you think they will get a call to send the parts ? "
Good Luck and remember vendors would not be in busniess if we did not buy from them.

[performanceengin]

try luttys chevy parts in pa. good people to deal with.

[bixblk]

I will try them
Thanks for the info

[Tod74]

I will try them
Thanks for the info

I hope you understand that You are going to get the same fenders you got from the other place.

[Scorpion1110]

I will try them
Thanks for the info

I hope you understand that You are going to get the same fenders you got from the other place.

Tods right-

It all comes from one place.

Repo sheet metal is allowing China to take over the world one fender at a time. Always look for NOS and if you can't afford it save up until you can-or find used originals and put in the patches- it can be done nicely.

Of course all the interior repop stuff and the lousy quality chrome are courtesy of the Chinese also, so source out used originals there as much as possible.

You cant really restore a car nicely or affordably these days- Its better to just save your beans and buy a nice used original car.

BTW- I have seen the Tamraz ads on Ebay- why buy from them when you can use Ausley's or Lutty's or the Paddock? LOL, chintzy Ebay ads shouldnt reel you in.

Scorp

[bixblk]

Thanks Scorp
I hear what you are saying. But they are local (savings on shipping). And I asked about the quality,I guess thats what pisses me off the most. I have bought many pieces of sheet over the last 30 years, and I did ask the proper questions, in fact I had told them about the recent stories I have heard and seen, and the salesman said"we have had no problems ever, none" I asked "none ?" again I reminded him I have bought sheet metal before and that is a huge statement to make....He said """'none""", I assure you the quality is great. So combine that with a local company and high quality, it was a great choice.....so I thought...I gave them a chance to make to right ? The only option they gave me was possibly discounts on future purchases.
That statement by itself speaks volumes
They seem to have a big busniess,,,but they will not ever get any of mine
I do appreciate you comments and guidance on this forum, and I realize these are only opinions
I did not use EBAY to find Tamraz, I just looked up fenders 70 chevelle and that is hoe this B.S. started

[Scorpion1110]

Thanks Scorp
I hear what you are saying. But they are local (savings on shipping). And I asked about the quality,I guess thats what pisses me off the most. I have bought many pieces of sheet over the last 30 years, and I did ask the proper questions, in fact I had told them about the recent stories I have heard and seen, and the salesman said"we have had no problems ever, none" I asked "none ?" again I reminded him I have bought sheet metal before and that is a huge statement to make....He said """'none""", I assure you the quality is great. So combine that with a local company and high quality, it was a great choice.....so I thought...I gave them a chance to make to right ? The only option they gave me was possibly discounts on future purchases.
That statement by itself speaks volumes
They seem to have a big busniess,,,but they will not ever get any of mine
I do appreciate you comments and guidance on this forum, and I realize these are only opinions
I did not use EBAY to find Tamraz, I just looked up fenders 70 chevelle and that is hoe this B.S. started

Bix-

I have never seen these guys at any car show and never saw them advertise other than Ebay- I see they have a web addy too.

The bottom line is that most of the problems you see come across this forum are private party transactions or through second tier companies. There may be problems with Ausley's or the Paddock or Summitt or Jegs but you don't see them here rarely if at all. Why? because they are large organizations that apply time and effort to all aspects of business including customer service.

Bottom line is that you get what you pay for and a few dollars saved on one end is spent on the other.

Maybe its as easy as this- If they are legit they will have a catalog- Its easy to set up a website but takes much more coin to go to print and mail a catalog to a buyer - free or for just a few bucks.

Think about it - maybe its that simple.

Scorp

[MEMRACING62]

They are legit, have been in buisness before internet, Ive been to there store, but I think a large part of there buisness is from the internet & is drop shipped from suppliers. Ive bought from them for pickup at there store to save on shipping costs & they insisted on me inspecting the pannels before loading my truck. as far as fit..... sucked bad, made by dynacorn, but if your thinking goodmark is any better WRONG!! THEY COME FROM THE SAME PLACE.

[Scorpion1110]

They are legit, have been in buisness before internet, Ive been to there store, but I think a large part of there buisness is from the internet & is drop shipped from suppliers. Ive bought from them for pickup at there store to save on shipping costs & they insisted on me inspecting the pannels before loading my truck. as far as fit..... sucked bad, made by dynacorn, but if your thinking goodmark is any better WRONG!! THEY COME FROM THE SAME PLACE.

Mem- I have never seen these guys anywhere.

I think I need to get out more.

Scorp

[MEMRACING62]

I still feel that in the interest of customer satisfaction they should make this gentleman whole. A little bad publicity goes a long way & will cost them far more in buisness than the cost of eating the parts. JMO

[Tod74]

They should at least give him a different set of fenders to try. Often times some will fit some won't.

[bixblk]

They are a big company
They have ads on Racing Junk Currently check 1886305
I got them on favorites ?????????
They have catalogs
I spent good money for these fenders, I was only trying to save a few bucks on shipping. approx 125 to 200
And it seems as if I would have got problems from other places.
Any way if the salesman would have said they are the same quality you will get elsewhere, I still would have bought from them and put up with the consequences, but that is not what he said, "we have no problems with these fenders, none".
Honest I have been playing with cars 35 plus years, I suppose as I get mature I may have become less patient with ignorance and lies, but they misrepresented the product they sold me and made almost zero attempt to make it right. That is why I am putting this in the forum, also the two car clubs that I am a member of have been notified of the bad experience I have had with this company.
Again comments are always welcome
I learn everyday how to become a better person to others and myself, and I have learned from this
Happy Memorial Day
PS I just spent 300 on the two chevelles I own in the pass 1.5 weeks. Now I will not tell you that Tamraz would have got all the busniess, but if the deal went OK they would have got some of it, now they get NONE of it. And I have not bought any of the bigger ticket items yet
Sincerely, Jeff M
You would think they would call and try to talk and make it right,I quess not

[Scooterz]

They are a big company
They have ads on Racing Junk Currently check 1886305
I got them on favorites ?????????
They have catalogs
I spent good money for these fenders, I was only trying to save a few bucks on shipping. approx 125 to 200
And it seems as if I would have got problems from other places.
Any way if the salesman would have said they are the same quality you will get elsewhere, I still would have bought from them and put up with the consequences, but that is not what he said, "we have no problems with these fenders, none".
Honest I have been playing with cars 35 plus years, I suppose as I get mature I may have become less patient with ignorance and lies, but they misrepresented the product they sold me and made almost zero attempt to make it right. That is why I am putting this in the forum, also the two car clubs that I am a member of have been notified of the bad experience I have had with this company.
Again comments are always welcome
I learn everyday how to become a better person to others and myself, and I have learned from this
Happy Memorial Day
PS I just spent 300 on the two chevelles I own in the pass 1.5 weeks. Now I will not tell you that Tamraz would have got all the busniess, but if the deal went OK they would have got some of it, now they get NONE of it. And I have not bought any of the bigger ticket items yet
Sincerely, Jeff M
You would think they would call and try to talk and make it right,I quess not

Well Jeff, you would think that a big company would have a customer service department would would specialize in making these things right. To ignore you says a lot.

[bixblk]

Rigs
You would think that they would try to make it right. In fact I got the opposite, I spoke to a manager named Todd and I asked him if I could lodge a formal complaint. And all I got from him was a alot of words,I offered him the opportunity to make it right, all I wanted was what I paid for, he told me he did not have have the right fender in stock and I forget what he said about how long it would be before he did. But it was a long time....And he did not offer to take them back, only if they did, it would have to be packed in the original boxes w/o any marks or paint etc, he said the way I got them, well no one would want the right one and the left had clearly been repaired by a body hammer from the inside. In my opinion he had sold these fenders ,they took them back, then he sold them to me. Knowing this he was resisitive to taking them back and creating more problems, well bottom line they got their money for the fenders and they were done with me. This attitude and company mentality will catch up with them. JMO
But still no calls, also they are advertising more on Racing Junk.
If anyone decides to buy from them please be carefull !!!!!. It may not be worth the hassle.It is hard to buy over the internet as it is, but when you combine that with misrepresentation of a product and poor customer focus you might believe that the company is not worth getting any of your busniess. They are off my list of places to buy from. You folks form your own opinions. But I have stated the fact the way they happened

[MEMRACING62]

wonder if you could try another angle here, try contacting the manufacturer of the pannels and tell them about this & point them to this forum and show all the bad publicity this is getting, maybe they can apply presure on tamaraz or stand behind there product . just an idea.

[bixblk]

That is an interesting idea, let me think about that.

[Tod74]

The bad publicity angle Didn't work for me with Centerliars Wheel Corp. They told me "Do what ya gotta do"

scumbags

[Scorpion1110]

The bad publicity angle Didn't work for me with Centerliars Wheel Corp. They told me "Do what ya gotta do"

scumbags

Tod-

They say that because most people aren't committed.

Wanna get their attention? Set up a website, like www.Centerlinewheelproblems.com. Something that you can add to regularly via a blog and something that would get hits so that it comes up via google. Get as many people as possible to visit that site (friends. relatives and multiple clickers) so it becomes an early page on any google search.

Then when it comes up near the front of the search- send a letter to the Centerline CEO and tell him to google Centerline and just a "you are welcome". let him figure it out.

You might get a little attention.

They tell you "do what you gotta do" because they know most arent committed. And committment means invest time and cash.

Make this a conflict that will endure through this life and the afterlife and you will get their attention.

At least thats what I would do :)

And Bix, I might try the same with TAMRAZ. Let them know that your heart is black and you have no soul in dealing with them -

Scorp

[bixblk]

Hey Scorp
I like your style and verbage, and I do agree that alot has to do with commitment. I feel that can be carried into all aspects of life.
JMO
jeff m

[Tod74]

The bad publicity angle Didn't work for me with Centerliars Wheel Corp. They told me "Do what ya gotta do"

scumbags

Tod-

They say that because most people aren't committed.

Wanna get their attention? Set up a website, like www.Centerlinewheelproblems.com. Something that you can add to regularly via a blog and something that would get hits so that it comes up via google. Get as many people as possible to visit that site (friends. relatives and multiple clickers) so it becomes an early page on any google search.

Then when it comes up near the front of the search- send a letter to the Centerline CEO and tell him to google Centerline and just a "you are welcome". let him figure it out.

You might get a little attention.

They tell you "do what you gotta do" because they know most arent committed. And committment means invest time and cash.

Make this a conflict that will endure through this life and the afterlife and you will get their attention.

At least thats what I would do :)

And Bix, I might try the same with TAMRAZ. Let them know that your heart is black and you have no soul in dealing with them -

Scorp


.
I bashed them (with the truth) to anyone who would listen.Had my opinion of them in my sig line on a couple of different boards...got a few pm's from guys saying they would not buy from them after reading my thread and how they dealt with my order..but in the end,they are a large company and I am just me.Spreading the word is the best I could do. Why would I spend more money? I got my wheels eventually although they are not what they should be.... sometimes you just want the stuff to be over and move on.

http://forums.racingjunk.com/viewtopic.php?t=6441&postdays=0&postorder=asc&start=0

[bixblk]

Ultimately the name of the game is to be customer focused. The problem is power and greed. When the vendors forget this and they loss track of who actually "pays the bills" they have made a giant error in their busniess model.
The internet for all the problems has many advantages and exposure is one, the other is competion, so at this point over 800 have read this posting. Think about that
These folks have compounded their issues by not making an attempt to make the deal right. JMO

[bixblk]

Heart heavy, and still saddened by fact that I have not been contacted by TAMRAZ to tell me why I was teated so poorly, and not trying to make this deal right. It is a sad state of affairs when you pay good money to a company, get told and assured that the quality is excellent and when you point out to them the problem you are not given any options except possibly some discounts on future parts purchases. Please be careful when buying from this company
JMO

[wvhippie]

Bix when you talk to them again tell them they lost the sell of a quarter, cowl hood, and a compleate trunk pan. Ausleys is bringing it to me in Pigeon Forge this weekend. They would have been purchased from them had this thread not been posted. I have to hussle and scrape to hard to get the cash to take a chance on getting dammaged parts. Ausleys have been around a long time and I have never had problems in the past with them.

[bixblk]

wvhippie
My experience with Tamraz sends the message that you probably did the right thing. I hope it all works out. Let me know about the quality and fit of the Ausley metal products. Also as far as communication with Tamraz, the ball is in their court. They can call me any time to discuus the issues.I only ask that they are honest and treat to me with respect. The last time we spoke, they were condesending towards me, they did not address the problem, and when I gave them the opportunity to make this right, I got no solutions, but the manager did say he may give me some sort of discounts on future parts purchases. He did not understand that the current deal was the problem, and it needed to dealt with properly and quickly. Again companies with that mentality need a wake up call.
My opinion is that they will hang themselves, they will make enough people unhappy because of how they treat customers, and it will affect their busniess. JMO
The fact that they have not contacted me, speaks volumes

[bixblk]

We have reached alot of people. Many have viewed my bad experience with Tamraz. And I have gotten great feedback.My words of advice, ask questions about the products, ask the company about any problems with the products, get company policies on "bad" products return's etc. Also ask if they are commission based sales associates.I got some info that some companies do this and it causes problems with taking back commissions from sales people, so if the sales person has moved on or the commission has been paid, they resist taking care of the customer. Not sure if that happened in this case, please form your own opinion
But be alerted, I did almost all of these things with Tamraz, and they still did not give me the fenders that I paid for.
Good Luck
JMO
Jeff

[MEMRACING62]

NONE OF THE REPLACEMENT PARTS THAT WE GET ARE CERTIFIED BY CAPA. GEEEZ I WONDER WHY?? LOL. IM WILLING TO BET NONE OF THE CRAP MADE BY DYNACORN, GOODMARK ETC ....WOULD EVEN COME CLOSE TO PASSING TESTING!! http://www.capacertified.org/

[bixblk]

I know your are right. Bottom line is the bottom line. They find products elsewhere cheaper and find ways to get around the agentcies that over see things. Explain and plead cases that they are getting priced out of the competion.. power and....greed....power....and.... greed.......so they can sell substandard products to consumers,,,, it is a global problem that many companies subscribe too.

I just received an unsolicited email from Tamraz about fathers day sales, so I unsubsribed and it allowed me to write a complaint. So I touched on a few things and asked them to call me so I could explain in more detail.We will see what happens ?
Again JMO
jeff

[bixblk]

I have not heard from Tamraz since I sent them a response to the unsolicited E mail that I got for fathers day. I asked them to call so we could work this out and please drop me from the email list
It has been about a week or so
I wonder if they will call.
Also I wonder if they would respond to :when asked the question about the quality of the fenders they sell.....will they say "ZERO PROBLEMS, NONE WHATSO EVER.....
We will see

[bixblk]

Almost 1100 people have viewed this post, that is the power of the internet
Still no calls from Tamraz, trying to iron this mess out, I think that by itself msaya alot, and to be honest I did not expect anything from them. The tone of voice I got from the "manager" Todd made it clear to me that customer satisfaction was not high on the list
Good Luck if you order anything from them
JMO
Jeff

[bixblk]

I still have not got a call from Tamraz, I did request to e mail someone about being removed from the E mail list, and to have a REASONABLE DISCUSSION about the bad experience I had with them and still no calls

[wvhippie]

Bix I did purchase the parts from Ausley's. I have not had the chance to install them but the do look good. They are from overseas. I will let you know how every thing fits when I put them on.

[bcw49]

Bix, I sent you a PM yesterday. Check it out.

[bixblk]

Still nothing from Tamraz, they have some negative reviews at other websites, so it is just not me,,,WATCH OUT FOR THESE GUYS....
Not customer focused
JMO

[hollowayshotrods]

Ummmm. want to share the negative info link with us? Doesn't make anyone look very good making accusations w/o showing the proof.

[quote="bixblk"]Still nothing from Tamraz, they have some negative reviews at other websites, so it is just not me,,,WATCH OUT FOR THESE GUYS....
Not customer focused

[Tod74]

Bix I did purchase the parts from Ausley's. I have not had the chance to install them but the do look good. They are from overseas. I will let you know how every thing fits when I put them on.

Guess what...YOU got the same parts that you would have gotten from TAMARAZ.

All the repop sheet metal for these old cars is made by the same vendors.

[bixblk]

I hope his fenders are in better condition and the deal was proper.One of the fenders I got had clearly been reworked by a body hammer at the bottom. But the bad one was not stamped properly, it was wavey at the body line. The wavey one needed alot more rework than the one that had been ""repaired'' from the inside,(before I got it) all of these details were discussed with the manager of Tamraz.

[bixblk]

The people at Tamraz still have not contacted me about the poor quality of the fenders that I received. I think they are satisfied because they got their money. The sad thing is they lost a customer (me) and in the long run that will be worse for them.
Good Luck if you order from them....
JMO
Jeff

[bixblk]

we have reached 1325 people, should be the last time you will hear from me on this subject , unless someone asked me a question or I get a response from TAMRAZ
Good Luck out there
Jeff M.

[jsweener]

I have purchased aftermarket panels from several places over the years- you CAN NOT expect perfect fit, as the car you need the panels for will not be perfectly straight if it's been driven ever.

A 1970 anything will have all kinds of particular quirks unique to it that can not ensure a perfect fit from any aftermarket part, be it fender, floor, sail panel, etc. Bodies flex over time, so the new panel will not have built in adjustments to the flex your particular car has received.

As mentioned, almost all sheet metal suppliers sell pieces made from the same manufacturers. Buying from one place vs. another should be about service, price, and comfort level. You're likely going to get the same part no matter where you order it from.

[wvhippie]

Bix I did purchase the parts from Ausley's. I have not had the chance to install them but the do look good. They are from overseas. I will let you know how every thing fits when I put them on.

Guess what...YOU got the same parts that you would have gotten from TAMARAZ.

All the repop sheet metal for these old cars is made by the same vendors.

Tod I have no doubt that you are right about where they come from. I can say that the parts I recieved were packaged well and had no damage and the service was #1. I think that is the biggest complaint Bix has no customer service. Ausleys has been great every time I have t with them.

[bixblk]

I asked about quality and fit . The salesman said we have had Zero problems, never ,ever, great quality. I explained what a big statement that was. He said zero problems or complaints. So the fenders I got one was stamped /manufactured wrong and the other was clearly repaired on the inside bottom with a body hammer. When I tried to resolve the issue I was treated like dirt. And zero resolution.
So....... misrepresented the product (fraud) and did not deal with the issue properly. That is the sign of a bad ran company. I do believe the two fenders that I got were returned to Tamraz before I got them because of poor quality,than they sold them to me....
The truth is I spend alot on money on cars and Tamraz treated me like a POS. They will get no more of my money, and to any one that uses them, ask about the quality of there sheet metal, if they say 'zero problems " hang up the phone and send me a message in this forum
Good Luck Guys

[bixblk]

I responded to another tread on oldsmobile classics ,and they asked about any bad experiences with Tamraz, I told them about mine.

[bixblk]

No word from Tamraz, the Classic Olds website also had some comments about my experience, interesting stuff

[bixblk]

Has anyone used Tamraz for any parts recently.Just curious about the customer service, and correctness of the order. Had a local guy tell me yesterday he has had some issues also. Not enought to not use them anymore, just slow to get the correct parts after they gave him the wrong ones.
Thanks Jeff

[Tod74]

Has anyone used Tamraz for any parts recently.Just curious about the customer service, and correctness of the order. Had a local guy tell me yesterday he has had some issues also. Not enought to not use them anymore, just slow to get the correct parts after they gave him the wrong ones.
Thanks Jeff

I just bought a shifter ball for my chevelle from them. It isn't the best but it will do.

[fla1976]

I bought a set of steel inner fender wells about 9 months ago for a 72 Chevelle. They fit well but there isn't too much to mess up on them. I would be hesitant to buy sheet metal that shows after reading of your experience.

[bixblk]

I agree
Jeff

[bixblk]

I have noticed alot of Tamraz ads on Rj anow . Please be carefull
They have not made my deal right , or have made any attempt. Buyer Beware, The customer does not count at this place JMO

[bixblk]

They still have contacted me, 1728 people have viewed my "bad experience" Please be carefull with these folks,

[bixblk]

They still have not contacted me yet.......
I must be carefull because the manager "todd" told me to stste only the facts or I would be hearing from their attorney

[Scooterz]

Don't you love that??? last ditch attempt: give you sub-standard service, then tell you to be careful if you complain about it... because "they'll sue" So they can't back what they told you in product, but they have plenty of time & money to sue you.... amazing.

[Scorpion1110]

They still have not contacted me yet.......
I must be carefull because the manager "todd" told me to stste only the facts or I would be hearing from their attorney

Bix:

They cannot sue you for any statement prefaced by the statement "In My Opinion" Thats Business Law 101.

So you can say, "in your Opinion Tamraz is Blah Blah Blah- and they cant do a damn thing.

This post had a definite impact on me NOT buying any TAMTAZ stuff off of ebay for my '72 Nova.

Oh and BTW, tell Todd to take his sheet metal and shove it in his ear.

[MEMRACING62]

They still have not contacted me yet.......
I must be carefull because the manager "todd" told me to stste only the facts or I would be hearing from their attorney

Bix:

They cannot sue you for any statement prefaced by the statement "In My Opinion" Thats Business Law 101.

So you can say, "in your Opinion Tamraz is Blah Blah Blah- and they cant do a damn thing.

This post had a definite impact on me NOT buying any TAMTAZ stuff off of ebay for my '72 Nova.

Oh and BTW, tell Todd to take his sheet metal and shove it in his ear. OH COME ON SCORP....YOU KNOW THAT AFTERMARKET SHEETMETAL FITS SOOOO GOOD!! :lol: ......NOT!! :(

[Scorpion1110]

I wonder if Todd the manager uses TAMRAZ supplied repop sheetmetal on his car?

Bet it would fit better if it came from Dynacorn or Goodmark :)

[bixblk]

I cruze the RJ site almost everyday and I do appreciate the "support" that you give the folks that have been scammed.
Keep up the good work guys.
As a note: The chevelle that this sheet metal went on is getting a new and improved BBC. After my pinks debut at Route 66 and they picked the 8.50 ish group (fastest in pinks history) My boo was not that fast.... so it did not get picked, but the new and improved BBC that is going in shortly (with a little spray) may be fast enough ??? You know this on going adventure to go faster is a thankle$$ but very enjoyable "quest".
Also the body man did a great job making the panels right, but it did cost me over 300.00 over the original estimate. So they "owe" me. They have lost me as a customer and if they continue to act like a fool, they will loss others, That is bad busniess pratice "in my opinion "
Good Luck Out there and stay safe, and good health to all
Jeff M.

[Tod74]

They still have not contacted me yet.......
I must be carefull because the manager "todd" told me to stste only the facts or I would be hearing from their attorney

Bix:

They cannot sue you for any statement prefaced by the statement "In My Opinion" Thats Business Law 101.

So you can say, "in your Opinion Tamraz is Blah Blah Blah- and they cant do a damn thing.



Is this something you know for a fact, or are you just assuming? Just asking because I would think if they could prove someone cost them money they could have a case. Again,just asking,not saying you are wrong.

[Tod74]

ok found this

http://www.expertlaw.com/library/personal_injury/defamation.html


A defense recognized in most jurisdictions is "opinion". If the person makes a statement of opinion as opposed to fact, the statement may not support a cause of action for defamation. Whether a statement is viewed as an expression of fact or opinion can depend upon context - that is, whether or not the person making the statement would be perceived by the community as being in a position to know whether or not it is true. If your employer calls you a pathological liar, it is far less likely to be regarded as opinion than if such a statement is made by somebody you just met. Some jurisdictions have eliminated the distinction between fact and opinion, and instead hold that any statement that suggests a factual basis can support a cause of action for defamation


http://www.eff.org/issues/bloggers/legal/liability/defamation


A few courts have said that statements made in the context of an Internet bulletin board or chat room are highly likely to be opinions or hyperbole, but they do look at the remark in context to see if it's likely to be seen as a true, even if controversial, opinion ("I really hate George Lucas' new movie") rather than an assertion of fact dressed up as an opinion ("It's my opinion that Trinity is the hacker who broke into the IRS database").

[Scorpion1110]

They still have not contacted me yet.......
I must be carefull because the manager "todd" told me to stste only the facts or I would be hearing from their attorney

Bix:

They cannot sue you for any statement prefaced by the statement "In My Opinion" Thats Business Law 101.

So you can say, "in your Opinion Tamraz is Blah Blah Blah- and they cant do a damn thing.



Is this something you know for a fact, or are you just assuming? Just asking because I would think if they could prove someone cost them money they could have a case. Again,just asking,not saying you are wrong.

Um well do I know for a fact?

Well just went to school for it, and thats how the Law Professor taught Business Law. But you know how those colleges are Tod, just full of useless propaganda, and not anywhere as fact based as the World Wide Web.

[Scorpion1110]

ok found this

http://www.expertlaw.com/library/personal_injury/defamation.html


A defense recognized in most jurisdictions is "opinion". If the person makes a statement of opinion as opposed to fact, the statement may not support a cause of action for defamation. Whether a statement is viewed as an expression of fact or opinion can depend upon context - that is, whether or not the person making the statement would be perceived by the community as being in a position to know whether or not it is true. If your employer calls you a pathological liar, it is far less likely to be regarded as opinion than if such a statement is made by somebody you just met. Some jurisdictions have eliminated the distinction between fact and opinion, and instead hold that any statement that suggests a factual basis can support a cause of action for defamation


If you represent an opinion as fact it can be a cause for defamation even though its far fetched such as the pathological liar example. An opinion represented as opinion is still not a cause for Defamation at least according to my Business law professor. But what did she know, she's only a darn judge in MD now :)

I am probably wrong, lol.

[Tod74]

They still have not contacted me yet.......
I must be carefull because the manager "todd" told me to stste only the facts or I would be hearing from their attorney

Bix:

They cannot sue you for any statement prefaced by the statement "In My Opinion" Thats Business Law 101.

So you can say, "in your Opinion Tamraz is Blah Blah Blah- and they cant do a damn thing.



Is this something you know for a fact, or are you just assuming? Just asking because I would think if they could prove someone cost them money they could have a case. Again,just asking,not saying you are wrong.

Um well do I know for a fact?

Well just went to school for it, and thats how the Law Professor taught Business Law. But you know how those colleges are Tod, just full of useless propaganda, and not anywhere as fact based as the World Wide Web.



I simply asked a question and you want to be a prick. You act as though you are a lawyer(maybe you are ) by the way you post in the scammer section about the law...so people listen to you.I just asked because If you are going to give advice that people take in good faith as accurate, I want to know if it is accurate.

While I agree you can't believe everything you read online, A five minute google search turns up MULTIPLE sites that indicate that you MIGHT NOT KNOW WHAT YOU ARE TALKING ABOUT!!

So pardon me for not blindly accepting information posted by YOU as fact.

http://www.muddlawoffices.com/defamation/defamationfaq.htm

Can I avoid being sued by saying "In my opinion" or claiming a statement is my opinion?
No. You cannot protect yourself by merely stating "In my opinion" or describing a statement as an opinion. If the statement is clearly an opinion and not based on facts (or implied as deriving from facts), it may be protected. Many times, this will be a determination made by the judge. It is essential to obtain sound advice from a knowledgeable attorney or lawyer on whether a particular statement will likely be legally considered an opinion

[Tod74]

in case you missed it before you got all "Smarter than You" about it.



Is this something you know for a fact, or are you just assuming? Just asking because I would think if they could prove someone cost them money they could have a case. Again,just asking,not saying you are wrong.

[Scorpion1110]

in case you missed it before you got all "Smarter than You" about it.



Is this something you know for a fact, or are you just assuming? Just asking because I would think if they could prove someone cost them money they could have a case. Again,just asking,not saying you are wrong.

You are absolutely right Tod :)

[Tod74]

in case you missed it before you got all "Smarter than You" about it.



Is this something you know for a fact, or are you just assuming? Just asking because I would think if they could prove someone cost them money they could have a case. Again,just asking,not saying you are wrong.

You are absolutely right Tod :)




:roll:

It isn't about being right.It's about you being an arrogant know it all.




here is another one

Statements of pure opinion cannot be libelous. However, simply leading off an article with "In my opinion...", publishing something on the opinion page or using the word "alleged" provides no automatic protection from a libel charge. The test is whether the expression is capable of being proven true or false. Pure opinions, by their very nature, cannot be proven true or false. Milkovich v. Lorain Journal Co., 497 U.S. 1 (1990)

[Scorpion1110]

You know Tod, I guess the appropriate response is "Where's my fishtank" That has been your one consistent contribution it seems on many threads. Its pretty funny I guess.

In the absence, of supportable personally obtained empirical information I would say that the web contains, generally accurate information. However, the Web also contains a fair amount of questionably accurate content. In the case of receipt of direct information from an attorney, and one qualified enough to become a presiding judge, I will comfortably share that information as accurate, and hold that up to any web-based information you provide. Why? Because I know the quality of the source. How about you on your web sources?

I have the support from the attorney who stated that was an accurate position, I attended the class, retained the text and have her name and all notes. What exactly did you have besides a URL?

And Tod, I really don't care if you want to call me arrogant, I do what I can to help people I don't know, share what I have been taught and try to check the facts before I say anything.

Or would it be better to just respond with "Where's my Fishtank?" Huh?

[Tod74]

You know Tod, I guess the appropriate response is "Where's my fishtank" That has been your one consistent contribution it seems on many threads. Its pretty funny I guess.

In the absence, of supportable personally obtained empirical information I would say that the web contains, generally accurate information. However, the Web also contains a fair amount of questionably accurate content. In the case of receipt of direct information from an attorney, and one qualified enough to become a presiding judge, I will comfortably share that information as accurate, and hold that up to any web-based information you provide. Why? Because I know the quality of the source. How about you on your web sources?

I have the support from the attorney who stated that was an accurate position, I attended the class, retained the text and have her name and all notes. What exactly did you have besides a URL?

And Tod, I really don't care if you want to call me arrogant, I do what I can to help people I don't know, share what I have been taught and try to check the facts before I say anything.

Or would it be better to just respond with "Where's my Fishtank?" Huh?

My issue wasn't with the info you gave it was with your smart azz response to my question. A question in which I made it a point to say"not saying you are wrong,just asking."

[lively]

OK YOU TWO---BOTH OF YOU ARE RIGHT AND BOTH OF YOU ARE WRONG :oops: :oops: :oops: :oops: NOW TAKE A DEEEEEEEEEEEEEEEEEP BREATH AND JUST THINK GOOD THOUGHTS--WE ARE NOT EACH OTHERS ENEMIES/WE ARE IN THIS AS A GROUP AND DO VEEEERY WELL AS A GROUP// SO STRAIGHTEN UP OR YOU BOTH WILL GET A [ TIMEOUT] AND HAVE TO STAY WITH LITTLEROD FOR A WEEK :shock: :shock: :cry: :cry:
your friend -LIVELY

[MEMRACING62]

LITTLEROD......EWWWW ! :shock: I HEAR BANJO MUSIC AGAIN :?

[Tod74]

I acknowledge that Scorp helps a great deal of people.I respect that.It just boils down to he got his feathers ruffled because I dared to question something he said.Instead of showing something to back up his statement he just got sarcastic.

Obviously he knows more than I do about this sort of thing,but that doesn't mean he can't be wrong ever.

I'm done.

[eddie1963]

did we loose our focus

[mopar1968]

Boy's now were all friends here :!: So let's all focus on the subject at hand and not let some scammer tear us down :!: And if you don't behave like men should i am sicking Lively on you two :!: :!: JMO Mark

[Scooterz]

Yep- I know that I am not the finest example of how not to get into a pis_ing match (lol), but you guys are a important part of this family. Both good guys...

[MEMRACING62]

sharks shouldn't feed on each other when theres plenty scammer fish in the water that taste much better! :wink:

[bixblk]

This company still has not contacted me, to explain things or try and make things right.
I will continue to buy parts and car perfpormance, parts from companies that treat people fairly and with dignity and truth, TAMRAZ has not ,so ???????????

[Tod74]

This company still has not contacted me, to explain things or try and make things right.
?????????

THEY won't either. There is nothing to explain.They don't make the fenders they just sell them. All they could do is give you another set that may or may not fit or give you a refund,which apparently they aren't going to do. It would be interesting to see if they will still tell a new customer that they had no complaints. Obviously you have complained now, so if you call back pretending to be a new customer they should NOT tell you they have had zero problems. If they fess up that they have had one pissed off customer recently whos fenders did not fit, then to me that shows what kind of people they are.

[bixblk]

Hello Todd
They did not offer a refund, or to replace them. They sold them to me and they as a company are responsible for what they represented and what they told me about the product. My deal is with them not the manufact. I asked them detailed questions about the fenders, they told me about the quality and fit "zero problems and great fenders". Then after explaining the problems with the transaction and the product ,that they infact were not as represented properly, I was threatened with legal begal stuff. All I wanted was what I ordered and what was represented to me. I did not get that and was treated very poorly. Where I was raised that is not the way to do busniess and when they were given the opportunity to make it right I got zero response. Again very poor busniess pratice possibly even fraud. Are you pretty confident they will not respond to this problem ? Has it been too long ? or have you had a bad experience with them ? Do they share your opinion about not being the manuf. only the company that sold them ? sorta curious
Thanks for your opinion, I find it interesting
I know the way we do busniess has changed, but I sure hope that power and greed does not take over and companies except this type of poor behavior as apart of doing busniess. If that happens a small little deal like a set of fenders would be the last thing we need to worry about. JMO
Let me know how feel about that, your opinions got me thinking
Jeff 708-308-0282

[Tod74]

I do think they should make it right.I just don't think they will based on what you have reported. I would like to see someone call them and ask about the fenders just to see if they still tell the customer that there have been zero problems. As I said it would tell you if they are honest or not.

[bixblk]

They should make it right, I was honest with my explaination about the damaged/misrepresented product that they sold me.
Because of the faulty products they sold me , it cost me money and time. I will not call them to ask about any products quality because than I have become part of the problem,not the solution. As we know ....Talk is cheap , they may have learned from this transaction, I know I have. I will not buy anything from them and I hope anyone that does has a much better experience than I did.
I can see we share diffent opinions on this matter. If you try to buy something from them now you are armed with truthfull info. Which you may not get back from them , so be carefull
jeff

[Tod74]

They should make it right, I was honest with my explaination about the damaged/misrepresented product that they sold me.
Because of the faulty products they sold me , it cost me money and time. I will not call them to ask about any products quality because than I have become part of the problem,not the solution. As we know ....Talk is cheap , they may have learned from this transaction, I know I have. I will not buy anything from them and I hope anyone that does has a much better experience than I did.
I can see we share diffent opinions on this matter. If you try to buy something from them now you are armed with truthfull info. Which you may not get back from them , so be carefull
jeff

I'm not sure how you can conclude that we share different opinions. Not true. I agree with you. I was saying that if I called them today and asked the same question you asked before buying, (which was about the quality of the fenders,) I should get a different answer than you did. They told you zero problems with the fenders. Well. now you have had a problem with the fenders and you told them about it...so if they are honest they should tell me that they have had at least one person unhappy with the fenders.

[bixblk]

Still no response from Tamraz, I hope others have had a better experience with them.Just be carefull

[fla1976]

I ordered a set of quarters from Ecklers for my Chevelle the other day. I'll post on here what the quality of their sheet metal is when I can see how they fit and look. I considered Tamraz and went with Ecklers after thinking about this thread.

[bixblk]

Thanks for the comments and support. Always ask the right questions be honest and fair and be carefull
2365 views at this time
Maybe someone from Tamraz will wake up and try to improve customer satisfaction. It would be to their benefit in the long run
I am glad we have the internet. It helps us with information, to find parts, to find companies and their services and other valuable info/tools we use in our daily lives. Also it is a great media for communication. But it has changed how we do busniess. It is a two sided sword. But I am glad we have it..Good Luck when choosing companies to spend your hard earned Dollars. It can be tought picking the right ones. JMO

[Tod74]

Thanks for the comments and support. Always ask the right questions be honest and fair and be carefull
2365 views at this time
Maybe someone from Tamraz will wake up and try to improve customer satisfaction. It would be to their benefit in the long run
I am glad we have the internet. It helps us with information, to find parts, to find companies and their services and other valuable info/tools we use in our daily lives. Also it is a great media for communication. But it has changed how we do busniess. It is a two sided sword. But I am glad we have it..Good Luck when choosing companies to spend your hard earned Dollars. It can be tought picking the right ones. JMO

Just for the sake of discussion,

What should have happened here to make you think they are a good company?I'm not sticking up for them or saying they are good or bad, just asking you how this situation SHOULD have been handled.

[bixblk]

Happy Thanksgiving

[bixblk]

over 2500 views ,thanks for all the support
just bought some trim stuff and guess who did not get the order ????
about 123.00 worth and I am pretty sure they have it, SS 454 fender emblems, SS grill and rear bumper trim, nanananana
good luck and have a great holiday season
jeff

[bixblk]

I am in the process of slickering up a nice 71 Chevelle SS 454 clone tunnel rammed BBC car. And I will put some SS trim on the car,QUESS WHO WILL NOT GET THE ORDER, Tamraz
Oh well
Jeff

[bixblk]

I just ordered 262.00 worth of trim for the 71 chevelle I just picked up, I saw Tamraz had each and every piece I ordered .I did not order a single piece from them.They blew it with me just by being stupid foolish. JMO

[bixblk]

tamraz treated me unfairly I paid for good quality fenders and did not get good quality fenders, also they did not handle the problem professionally
and I would not use them again. If you choose too be carefull
I just bought 235.00 more dollars worth of trim for a 71 chevelle and they sell the stuff I bought and I did not use them.
In the long run they really lose, not me

Happy New Year

[buds56]

I'm going through a similar situation with TAMRAZ now.

Bought parts from ebay,arrived 4 weeks later, one part was incorrect,

over a month now still not resolved.

Slow shipping, poor customer service, never again

:( :evil:

[bixblk]

You may also have a problem with how they treat you as a customer, there were very condesending and gave me no options that were even remotely reseasonable.It cost me and extra 310 to have the fenders fixed, and they have lost me as a customer. I do hope it works out for you. Ask them if they remember me Jeff Magnuson 70 chevelle fenders ?
Good Luck Bud

[Scooterz]

Hi Jeff,

Been awhile since I posted on this one. I have agree that in these days... a company cannot afford to treat their customers the way you were treated. I wonder if Tamarz knows that this thread is here?? It seems that they would try to reconcile this situation. I see this situation more about customer service, salesmanship, courtesy, professionalism, etc... more than the lack of quality control. Think of how many people that have read this.... all the people who can go somewhere else so easily... yet the company still does nothing. Amazing....

[MEMRACING62]

For what its worth, since this thread started I have placed orders for parts twice from parts other supliers other than tamraz. This is a direct result of the way Jeff has been treated by them. JEFF & MYSELF ARE LOCAL TO TAMRAZ, I SUPPORT LOCAL BUISNESS WHEN EVER POSSIBLE, BUT WILL NOT AWARD ONE WHO THINKS TREATING A CUSTOMER RIGHT COMES SECOND TO GREED, IT WOULD HAVE COST THEM VERY LITTLE TO MAKE THIS RIGHT AND CHOSE NOT TO.

[bixblk]

Hey Guys
Thanks for reading and supporting this post. All my info was accurate and I also have not bought from them. I did buy approximately 1000.00 worth of parts after this experience that I knew they have and they did not get the order. I also have told my experience to fellow car club members (2 groups) and they also have changed a few orders. In these times customer satisfaction should be very high on companies lists. The quality of the fenders was one issue and the way the company treated me and the deal was another issue. The experience was bad and I have been playing with cars along time and very rarely grip, but this deal was terrible and I had to say something. They lost all my busniess and respect.
Sincerely Jeff M.

[bixblk]

I just heard another story of a bad experience. They got the wrong trim parts, and no explaination or eta for the right ones. FYI

[bixblk]

hey 2901 have viewed this , thanks for the support and I hope you have made good chioces

[bixblk]

looking for 3000 views
bump it up
thanks for the support

[bixblk]

3018 views at this time thanks guys unless something important comes up i will let this go , but I do not recomend using Tamraz for your car parts , they did not treat me right,cost me xtra money and did not do anything to make it right,,,,good luck just my opinion
jeff M 708-308-0282 for questions, comments and concerns

[bixblk]

just heard of another bad experience from a car club member so bump it up

[Scooterz]

Hey Jeff,

You ever tell Tamraz about this thread... do they know how big it got? I hope they have seen it. Maybe they will handle the customer service a little different someday.

[bixblk]

I did explain to them that I would alert other car people about my bad experience, I told them and included my two car clubs that I am a member of American Street Machines and Chicago Gear Heads. I explained that I would use the the internet as a tool to explain my bad experience. I did tell them I was a paying member of racingjunk.com and that it had a section for "bad experiences". I was carefull about the words I chose because they did threaten me with legal action if I did said anything negative about them. So I am not sure if they know about the thread and to be honest I did not want to alert them anymore. They have recently treated a local guy wrongly with the wrong parts and no ETA or explaination so I quess it has not helped. They seem to do alot of internet busniess as per the transaction numbers. But they are "steering/scewing the positives" with some of the comments they make to buyers after the sale. I have never recieved a call from them, all my converstaions after the deal I started. Even when they said they would call me back , it did not happen, very poor customer focus, I will not use them again
All of this is my opinion
Thanks for all the support the RJ community has shown
Jeff 708-308-0282 with questions, comments or concerns

[bixblk]

I recently sent Tamraz a question on the fender they currently have on Ebay, I am posting this thread before the 1 to 2 busniess day response they state. also the return policy is clearly stated in the ebay ad and I will tell you that policy was never told to me and never given as an option. So maybe they are watching this thread, if so please call me and we can discuss the bad experience I have had with the fenders that I purchased for my 1970 chevelle. I would prefer tp speak to some one that has some H.P. to make a change in the "busniess model" you used on me, but any response would be a step in the right direction.
jeff 708-308-0282 cell with questions comments or concerns

[bixblk]

I sent a question to tamraz requarding the right 70 chevelle fender they have on ebay, it was sent late 5-13-11 it is now late 5-17-11 2 busniess days and 2 non busniess days and have yet to get an answer to my fit and finish question. It stays 1 to 2 busniess days ????????

[bixblk]

3 rd busniess day w/o an answer to my question reguarding the quality fit and finish of the right 70 chevelle fender on ebay. I asked the question thru the ebay ad. I am not sure if they are obligated by ebay to answer questions reguarding the ads they place. Still awaiting an answer. Just as areminder they state questions will be answered in 1 to 2 busniess days ???

[bixblk]

It is 5-20-11 about 10 am and I have not got a message back from tamraz reguarding the quality of the fender listed on ebay. That speaks volumes .Also I spoke to an ebay rep requarding the issue about not responding to my question about the fender.
Sincerely
Jeff 708-308-0282

[bixblk]

Good luck getting questions anaswered about parts they sell on ebay still no answer about the question I asked about a week ago. Please form you own opinion about a company that does not even respond to a question about a product they sell on ebay???

[bixblk]

I still have not got an answer to my question about the fenders listed on ebay 5-25-11

[bixblk]

I saw I had two messages in my ebay account, I was excited because I thought I got an answer about the fit and quality of the fenders listed on ebay by Tamraz. But no, they were messages from Ebay advertizing new listing deals. Still no response from Tamraz DO YOU WANT TO BUY FROM A COMPANY THAT DOES NOT ANSWER QUESTIONS ABOUT A PRODUCT ???? please form your own opinion about this experience that I had with them
Jeff 708-308-0282

[bixblk]

The auctioned ended on the fender that I asked about on ebay, I never got a reply from question about fit and finish. Speaks volumns
Sincerely Jeff

[bixblk]

still no response from my ebay question 6-15-11

[bixblk]

reminder , this thread has over 3200 views thanks for all the support
7-12-11

[bixblk]

almost 3500 views , easy to forgive tuff to forget

[bixblk]

Spoke to a guy about the motor I have for sale, and he said he and his buddy have used (Tamraz) and have had a "bad experience" with them. He still may use them because eventually they worked it out, because the pricing was good and it was something he was willing to forfit quality and time for. It was interior parts took 8 weeks for the first order, it was not correct or complete and 6 more to get it right.But he did have unanswered emails and calls not being returned,that was what he said. Time frame was "recent".
He asked me not to use his name on the thread and I will honor that.
Another customer with a bad experience with Tamraz
Just noticed the view count is up,

[TheRabbit]

Hard to believe these folks are still in business if they are so bad to deal with. Almost makes we want to buy something from them to see for my self!

[bixblk]

Rabbit
High sales volume as per the ebay sales number, probably why they can sell stuff on the cheap. Possibly mine fell in the cracks, but when you have thousands of sales that will happen. But I am not alone, and they should rethink how they deal with customers when something goes wrong with the sales. Try them out. Their prices are good,I will never buy from them again but especially I would not buy sheet metal from them .But if you do ask them about fit and finish and quality and if they had any problems with sheet metal in the past ? The quality of some of the products maybe questionable and the customer satisfaction is terrible. The statements told to me by the sales staff were incorrect and they made very little effort to make it right. That alone will keep me from using them. I need to know that I am talking to a company (sales person thats represent that company) that is truthful. JMO
The tread really took off and I appreciate the responses.
Also I never got any response to a question I asked them about the quality fit and finish of a 70 chevelle fender they had posted on ebay after my bad experience. If they did not respond because it was me, that tells me they do not care to make it right. Why did they not respond to my questions, I found it very interesting
I can be reached at 708-308-0282
Thanks, I appreciate your reponses on RJ , I see them often

[TheRabbit]

I've never bought anything from them, but have bought some cheap aftermarket fenders and a bed side from another company. The parts were close to original, but they did not fit exactly the same. In my case I figured that was gonna be what I got and it wasn't a problem.

JMO, but I think most places like Tamarz's sell cheap aftermarket parts that all come from the same vendor.
Customer service on the other hand is a different issue which is the main problem you had.

[bixblk]

I asked about the fit and finish and quality of the fenders, I was told zero problems they will fit great. I told them I have bought sheet metal body parts before and are known to have fit issues. I was again told zero problems ,I explained to the sales guy "how big of a statement that was" : zero problems ??" he said yes. Combine that with price and no shipping costs I bought the fenders . The fenders were not good quality and one of them had been repaired on the inside lower section with a body hammer ? That was problem 1 Misleading/untrueful statements

Problem 2 When I brought it their attention they spoke to me with no respect at all. very condesending attitude. Like I was the bad guy and they did everthing correctly.

Problem 3 I attempted to follow up with them and discuss the customer satisfaction issues and got no response.

I even emailed them a question about a fender on ebay after my experience with them and got "zero" response. I guess I am on the "list"

Bad busniess pratices and a company that is local and I want to spend my money locally, but with this kind of experiences and busniess pratices and no responses I cannot spend money with them.

So yea you are right, if they told me I would need to rework the fenders I may still have bought them. The stamping was not good quality. The other fender was repaired and thats a used fender at that point and they said they were new ???? form your own opinion. They also threatened me with legal trouble. Sad sad thing !
JMO

[greaser49]

I recently bought a repo smog system for my 1970 L-78 Chevelle. Cost was 950.00 plus. It was shipped to someone else in my town but had my name and address correct on the box. It was only 2 days max shipping via ups. When I didn't get the box in 10 days, I call them to find out. They told me that I had recieved the box and signed for it 8 days earlier. When I told them that I didn't have it, they argued and got hostile and said my signature was the proof. I asked for proof of the signature and this guy in customer service hung up on me. Turns out that 10 days later down the road I came home and there was this rain soaked box from Tamaras on my step. Don't know where it went or who got it instead of me, but I will never buy, or tell anyone to buy from them. I called again, and they refused to refund my money saying that I had left the box in the weather and ruined it. Ups also didn't know where the box had come from. Buyer BEWARE of these hustlers!!!! :evil: :twisted:

[greaser49]

I recently bought a repo smog system for my 1970 L-78 Chevelle. Cost was 950.00 plus. It was shipped to someone else in my town but had my name and address correct on the box. It was only 2 days max shipping via ups. When I didn't get the box in 10 days, I call them to find out. They told me that I had recieved the box and signed for it 8 days earlier. When I told them that I didn't have it, they argued and got hostile and said my signature was the proof. I asked for proof of the signature and this guy in customer service hung up on me. Turns out that 10 days later down the road I came home and there was this rain soaked box from Tamaras on my step. Don't know where it went or who got it instead of me, but I will never buy, or tell anyone to buy from them. I called again, and they refused to refund my money saying that I had left the box in the weather and ruined it. Ups also didn't know where the box had come from. Buyer BEWARE of these hustlers!!!! :evil: :twisted:

[bixblk]

Sorry to hear about your bad experience, what caused you to buy from them in the first place, mine was the price, no shipping and the fact that they told me "zero problems" with the 70 chevelle fenders Your Testimony is not alone. It is a shame they have that attitude about their customers. A bad experience causes less busniess. Sorry to hear about your bad experience. Maybe others should read this and talk about their experiences good or bad ?????????
Sounds like you spoke to the same folks I did, they did not want to hear the story because they had been paid already. Also with my efforts to contact them afterwards, I have not got a response back, that speaks volumns ? if Tamraz is reading this please call and I can help out your busniess model Jeff 708-308-0282
Good Luck

[greaser49]

Thanks for you view and opinion on this subject. I have been in business (small) for 25 yrs. I have to be customer service friendly to everyone, or I guarantee you I would not have been in service for as long as I had! This for all customers both large and small. If you treat a person or customer right, there might be a referral in the future. I don't know how these guys have remained in business, except for the fact that there are so many people out there to be hustled :x :x Everyone have a great day!! :D :D

[bixblk]

Very correct with your observations.
Customer satisfaction is very important.
Also they have never contacted me to explain or to express their concerns
Jeff 708-308-0282

[bixblk]

over 3700 views and alot of comments, choose your vendors wisely, it your hard earned dollars. Still no word from Tamarz. Just noticed it is a very popular thread

[bixblk]

3579 views 9-21-11
good luck with racing
jeff

[bixblk]

3759 views typo sorry, I bet I could work for Tamraz ?
thye seem to mislead folks also ???????/

[bixblk]

thanks for the support close to 3800 views 3797

[bixblk]

Again Thanks for the support, See Ya

[bixblk]

HAPPY THANKSGIVING 2011

[bixblk]

Happy holidays popular thread
Thanks again for all the support
anyone buy from tamraz lately just wondering

[oldandtired]

Can you let this one go away? We all know how you feel.
Thanks...

[bixblk]

I am going out to the race expo in St Charles IL, I am hoping Tamraz is a vendor. I will Talk to them about my bad experience.
Thanks "Tops", (site admin)
It was the correct thing to do !
Jeff M.

[bixblk]

A guy in my club told me he ordered interior parts fromTamraz recently, even tho I had a conversation with him about my experience. he said the price was right and quality was not important, it took 5 weeks (promised in 5 days) and wrong color. When will they learn.
almost 4200 views

[tattooman428]

I bought some parts for a 68 I restored, they all fit just fine

[bixblk]

Did you buy any sheet metal for the camaro,ie fenders, quarters, etc. ?

[Tod74]

I just spent almost $1000 with them on sheet metal for my Chevelle. One part was to be drop shipped from their supplier( full trunk floor) but the rest of it came well packaged and quickly shipped. First class communication as well. They are not responsible for the poor fit of the aftermarket fenders. EVERYONE KNOWS that you have to make these things fit.

They are a good company in my book. A++

[bixblk]

Glad it worked out for you, they have lost me as a customer. Its a shame too cause they are local and I have spends thousands of dollars else where because of my bad experience. Tod, it was not just the bad fit, it was the lies and the threatening way they treated me. The products I got were clearly reworked with a body hammer and were not new, I am sure they have some happy customers, glad you were one of them. Next order you can tell them about this forum post and if they have any questions comments or concerns they can call me Jeff Magnuson 708-308-0282.

[Tod74]

When I ordered my stuff they made it VERY CLEAR that I was supposed to open the box and inspect it BEFORE signing for it. They said once I sign for it there would be nothing They could do because the signature released the shipping company from liability. I have not gotten all of the sheet metal yet so we will see how that goes.

There is NO EXCUSE for them being rude to you or threatening you.

[greaser49]

:x Way back in the early stages of this post, I was told the same thing by them when I bought with ILL taxes added, a 1000.00 reproduction smog system from for my 375 hp 1970 chevelle. The package showed up at my door and beat to crap. I wasn't home so I have no Idea where it was. I didn't have to sign for it either. When I called ( I believe his name was Bob,) He just argued and argued with me that I had signed for it, and the parcel was mine.........what ever happened to customer service? Every time after that when I called and they found out, I was put on hold and they never picked up again :twisted: :evil: :x

[bixblk]

I picked mine up at the store, and the one of the boxes had been opened and re taped shut, I asked about that and they said they checked it out and re boxed it,and said " its fine". Also that was the one that had been repaired and reworked with a body hammer from the inside and outside. The other box looked intact, so they clearly sold me a used/reworked product and directly and intentionally lied about it. I will not go into all the facts cause people on the forum think I am beating this up too much. Please read the forum, I am very glad you stuff looks OK, I ordered both fenders and one was damaged and repaired and they did not have any more 6 weeks , back order, the other was wavy from the stamping clearly not a good product, so check yours for those issues, if you ordered fenders, are you waiting for the drivers side one cause I think thats the one that was on back order in 2010 when I asked to get another, anyway thanks for waking this post up, I have not bought anything from them since that bad experience and I am sure I have spent a few thousand dollars on car stuff that they have, they did not get the order, in fact I need a passenger fender right now for a 70 chevelle, just ordered window trim,arm rets, wheel well trim,cowl vents for 71 I have, Tamraz did not get that order ! truely they handled my experience badly. Good Luck . PS it cost an xtra 310 dollars to have the fenders straitened out, thats how bad they were.

[bixblk]

They have that process down pat, they put you on hold hoping you hang up, then give another sales guy who is "prepared", then bounce you around when you ask for a manager or some one with some horse power to help out the problem. They are pro's at that, which tells me they have experience, also I was told sales are commission based sales so that could complicate returns and problems, cause they may loss money.

[greaser49]

If you remember greaser49 way back early in this post, I said the same thing. I am just doing a reminder to my story now....thanks :x

[Tod74]

I would have opened the box and checked . I learned my lesson on that years ago when I bought new wheels from SUPER SHOPS and one was bent.....had my father pick up the replacement since he worked near there....second one was bent as well. After that I always open everything before I leave the property. I don't blame ya for being mad if it had been beat on with a hammer.