Anyone having problems with UPS Shipping.

[ashbros]

UPS totally destroyed my shipment I received today. The truck driver even said the box the items were shipped in was mutilated. I almost rejected the shipment, but when the driver stated that the order was insured, I accepted it.

They dropped this crank so hard that it busted a hunk of metal off the end of the crank.

Anyone needing a high end Callies Crank thats shot to craps?? LOL

Just wondering if anyone else has experienced any of similar losses....

[OneBadGMC]

United Parcel Smashers.

[TheYellaBrick]

Was this a brand new unit from Callies ? If so, you'd think that they'd ship them in a heavy duty dedicated shipping box made of wood or heavy duty plastic ala JAZ 9" Ford punkin boxes.
From a Callies Dealer it shoulda been sent in a custom built wooden shipping box, PERIOD. There's not a cardboard box made that can protect a heavy chunk of precision iron like a crankshaft.

[MEMRACING62]

X2, shipper bears some part of the blame , should be in some kind of crate designed to hold the crank.

[slowmotion]

I've always had good luck with UPS. Great, now I cursed myself.

[ashbros]

create was built to withstand most perils, but not what this shipment went through. I think it was dropped off sears tower.... imagine that...

[bjuice]

i tried to file Claim with Fed Ex One time...Same thing happened with them.. they dropped my box and bent and destroyed a blower idler Pulling etc..the Blower was 1/2 hanging out of the Box when they drug if off the truck...Un-real........what i didn't know is that they send the refund back to the shipper..if its an honest Seller you bave No problems..if its a shaky seller..weeeeeellll thats another story (from experience).........but at a minimum they make it a HUGE HASSLE to get your money back.

Needless to say i was fair as always and only filed the claim for $200 just to replace the idler pulley ..they sent the check to the Seller and i never saw anything........i just chalked it up as a Loss and moved on.

Good Luck Ash

[OneBadGMC]

About 4 years ago I shipped an entire pop up display for a 10x10 booth at a convention.

Shipped from my business in Belleville out to Vegas. Got there perfectly. Shipped it back with Fedex (same that shipped it out there), and when it got back, there was a huge gash in the container (meant for shipping the display), with tire marks in it.

I $hit you not, someone let it fall off a dock (by appearances) and then ran it over with a tractor trailer.

They delivered it like that, and the gal who brought it into my store looked at me like there was nothing wrong. She dropped it off and said "See ya tomorrow". I told her "You just hang on there. You're not going anywhere just yet."

They would up buying me a new 2,000.00 display unit after ruining my old one (this was the second convention it went to from the point I bought it).

They all have their flaws. Seems though that UPS has more than the others.

[ashbros]

i tried to file Claim with Fed Ex One time...Same thing happened with them.. they dropped my box and bent and destroyed a blower idler Pulling etc..the Blower was 1/2 hanging out of the Box when they drug if off the truck...Un-real........what i didn't know is that they send the refund back to the shipper..if its an honest Seller you bave No problems..if its a shaky seller..weeeeeellll thats another story (from experience).........but at a minimum they make it a HUGE HASSLE to get your money back.

Needless to say i was fair as always and only filed the claim for $200 just to replace the idler pulley ..they sent the check to the Seller and i never saw anything........i just chalked it up as a Loss and moved on.

Good Luck Ash

B Juice, I hate to hear that the sender has control of the final payment. Were talking a few thousand bucks to replace. :(

I have delt with the sender one other time in the past and it looks as if I am the one whos out until this matter gets resolved.

Anyone know how long it might take to resolve the issue?????

What would you do if you were the sender...????? Or, what would you expect from the sender????????

Anyone have any suggestions???????

[Tod74]

UPS dropped my package at the wrong house a year or so ago...Then they wanted me to go knock on the guy's door and ask him if he had my stuff. :roll: Summitt sent another package I don't know who paid for it...wasn't me.

[ARUSSELL]

We ship a ton of pistons and have done tests with our boxes, droping at 10 feet, throwing, and smashing. It takes a lot to damage a piston inside, and still get damaged parts. Sometimes half of the box and half the psitons are missing when the customer recieves.

[TheYellaBrick]

[b]Sounds like it's time someone came out with a line of crush proof shipping boxes made of HD plastics. Maybe ME !! Any input on this ?

[DirkaDirka]

[b]Sounds like it's time someone came out with a line of crush proof shipping boxes made of HD plastics. Maybe ME !! Any input on this ?

Those are good. The Army uses those and they put at least 6" of foam inside to protect the part. I havent seen any of the containers get broken yet. Just scratched.

[shybx1969]

That crank shouldve been in a custom wooden crate!!!!Thank god for insurance!!!!!But its still a pain in the @@##$$$....

[Harbone]

I deal with UPS all day long being in the parts business. 9 times out of 10 its just poor packaging. We have stuff show up that would have been better off place in a paper sack! I do have a good story though, I ordered a primary belt drive kit for my buddy on ebay and paid for it. 2 weeks later its still a no show so I call the company I bought it from, they track it and say UPS lost it and are shipping me another one. The new one shows up and about 2 weeks after that theres a beat all to hell box sitting on my porch. It was the first one that got lost! I never got billed, I split the $1000 cost of the first one with my buddy and got a BDL belt drive on my bike for half price. :lol:

[Tod74]

I deal with UPS all day long being in the parts business. 9 times out of 10 its just poor packaging. We have stuff show up that would have been better off place in a paper sack! I do have a good story though, I ordered a primary belt drive kit for my buddy on ebay and paid for it. 2 weeks later its still a no show so I call the company I bought it from, they track it and say UPS lost it and are shipping me another one. The new one shows up and about 2 weeks after that theres a beat all to hell box sitting on my porch. It was the first one that got lost! I never got billed, I split the $1000 cost of the first one with my buddy and got a BDL belt drive on my bike for half price. :lol:

That's stealing in my opinion. Not trying to offend you ,just saying...

[Harbone]

Not really. The company I bought it from was paid in full by UPS on their original claim so they were out nothing. If I had tried to ship it back to them they would have been ahead of the game since they were paid by me and UPS. The box looked like it had been around the world and back. I tossed it in the back of my garage for almost 90 days just waitin to see if UPS or BDL would ever contact me, they never did. There was no signature for the delivery since I am rural and the box was just left on my porch. UPS screwed up, paid for it. Their loss, my gain...

[gearhead1011]

I would agree with Todd. That's dishonest. If you contacted the sender or the shipper and told them it showed up and they told you to keep it that would be different. I had something like that happen to me a couple of years ago but it was a fairly inexpensive package. I called the guy that I ordered it from and he said it wouldn't be worth the trouble to get it back so I kept it.

[bjuice]

i tried to file Claim with Fed Ex One time...Same thing happened with them.. they dropped my box and bent and destroyed a blower idler Pulling etc..the Blower was 1/2 hanging out of the Box when they drug if off the truck...Un-real........what i didn't know is that they send the refund back to the shipper..if its an honest Seller you bave No problems..if its a shaky seller..weeeeeellll thats another story (from experience).........but at a minimum they make it a HUGE HASSLE to get your money back.

Needless to say i was fair as always and only filed the claim for $200 just to replace the idler pulley ..they sent the check to the Seller and i never saw anything........i just chalked it up as a Loss and moved on.

Good Luck Ash

B Juice, I hate to hear that the sender has control of the final payment. Were talking a few thousand bucks to replace. :(

I have delt with the sender one other time in the past and it looks as if I am the one whos out until this matter gets resolved.

Anyone know how long it might take to resolve the issue?????

What would you do if you were the sender...????? Or, what would you expect from the sender????????

Anyone have any suggestions???????


Ash this is how they handled it at Fed-Ex....If i were you i would contact seller and tell them what has happned and confirm Insurance was obtained when they shipped the crank.

Also assure seller its nothing out of His pocket..if a claim is ever paid.


Fed-Ex said they would have a rep in touch with me in 7 to 10 days t..they said DO NOT throw away any of the original packaging etc...the rep is checking to see if the items was packaged improperly etc....


So yes its gonna take a few weeks...but i would start with getting a Buy in from the Seller to assure they will do the right thing...and at the same time file the claim.

again the seller will be out Nothing..

hope this helps...sorry this happened to you..my damage was very minor compared to yours..

also many people don't Know the insurance payment goes to the seller if a claim is filed and paid...but if you stop and think about it the seller is actually the one who is paying for the insurance when they ship the item...not the Buyer

[Tod74]

Not really. The company I bought it from was paid in full by UPS on their original claim so they were out nothing. If I had tried to ship it back to them they would have been ahead of the game since they were paid by me and UPS. The box looked like it had been around the world and back. I tossed it in the back of my garage for almost 90 days just waitin to see if UPS or BDL would ever contact me, they never did. There was no signature for the delivery since I am rural and the box was just left on my porch. UPS screwed up, paid for it. Their loss, my gain...

It is no different than when a girl at the cash register accidentally gives you change for a 20 when you only gave her a ten. At the end of the day she has to pay for her mistake when her drawer is short. I have had this happen more than once and I have always told the person. If you don't, that is your business. In my mind it's wrong.

[TheYellaBrick]

Sorry bone, I gotta agree with Tod on this one. I won't go to the extent of calling you a thief but will say that next time you need to do what's right even if ya gotta hang on to it for a month or two. IMHO. I also have had the same thinmgs happen but did contact the shipper and give them an option to take the part back and 9 times out of 10 they tell me to keep it, not worth the effort/cost to take it back.

[Tod74]

I didn't mean to come across as calling him a thief..I realize I said it was stealing,but I am not trying to put him down.I am speaking of my own feelings on how I would handle it.What he does is his business.

[Harbone]

thanks todd...

[bjuice]

I think that came down to a Judgement call for individuals to Make (one on one)..i think Cris is FAR from a thief....he just drew his own conclusion's and that is an individual thing in this type situation.

had this happen to me with Jegs a few years back..i didn't get my stud and center cap kit for my New spindle Mount wheels.........called them up and they sent them....but sent them Twice...i called the shipping department back and advised them and they said just keep it ..it wouldn't be worth sending a pickup lable to have it picked up...this was about a $30.00/40.00 Kit Retail.

[billhendren]

Last year I shipped a brand new fully machined Brodix block to a customer. I insured it or so i thought for $4000.00. the block arrived with the front valley portion missing. the Brodix shipping container looked like a fork lift went through it.
After filing a claim UPS denied it saying the shipping box was inadequate. sure it was,never was designed to stop a fork lift. After calling all the way up the line to the UPS Chief of operations i was told that what i paid for was NOT insurance it was a declared value. after some INTERNET investigation I found UPS owns the insurance company and all high dollar claims are denied. there are hundreds of stories like mine out there.
I was finally told by UPS to take them to court if I wanted but the lawyer costs would exceed what they wouldn't pay me.
I turned it in to my insurance company which paid for the block less my $1000.00 deductible.
I will never ship anything with a high value by UPS again. Bill

[Tod74]

Last year I shipped a brand new fully machined Brodix block to a customer. I insured it or so i thought for $4000.00. the block arrived with the front valley portion missing. the Brodix shipping container looked like a fork lift went through it.
After filing a claim UPS denied it saying the shipping box was inadequate. sure it was,never was designed to stop a fork lift. After calling all the way up the line to the UPS Chief of operations i was told that what i paid for was NOT insurance it was a declared value. after some INTERNET investigation I found UPS owns the insurance company and all high dollar claims are denied. there are hundreds of stories like mine out there.
I was finally told by UPS to take them to court if I wanted but the lawyer costs would exceed what they wouldn't pay me.
I turned it in to my insurance company which paid for the block less my $1000.00 deductible.
I will never ship anything with a high value by UPS again. Bill

Oh boy I would be all kinds of pissed off!!!

[lively]

HEY-I GOT ONE BETTER :oops: :oops:
I ORDERED A FULL RACE [CORVETTE] CAM --SHIPPED BY UPS--WHEN I GOT IT PART OF IT WAS BROKE OFF SO I RESOLD IT AS A 3/4 CORVETTE CAM ON EBAY[ THERE IS A SUCKER FOR EVERY PART :shock: 8) 8) :lol: :lol: :lol: :lol:



ONLY KIDDING GUYS
LIVELY :wink: :wink: :wink: :wink:

[DirkaDirka]

HEY-I GOT ONE BETTER :oops: :oops:
I ORDERED A FULL RACE [CORVETTE] CAM --SHIPPED BY UPS--WHEN I GOT IT PART OF IT WAS BROKE OFF SO I RESOLD IT AS A 3/4 CORVETTE CAM ON EBAY[ THERE IS A SUCKER FOR EVERY PART :shock: 8) 8) :lol: :lol: :lol: :lol:



ONLY KIDDING GUYS
LIVELY :wink: :wink: :wink: :wink:

Only you Lively can come up with something like this.

[ashbros]

Lively, I was into some serious readying till you chimed in. LMFAO!!!!!!!!!!!!!

[TheYellaBrick]

HEY !! So YOU were the one I bought that from !! It didn't fit into my small block Mopar like you said it would. So I sold it to a Ricer kid and told him it was a turbo cam to be run ONLY on NOS. I lost track of him when he went to jail for selling fake ricer parts..... :roll: :roll:

[DirkaDirka]

HEY !! So YOU were the one I bought that from !! It didn't fit into my small block Mopar like you said it would. So I sold it to a Ricer kid and told him it was a turbo cam to be run ONLY on NOS. I lost track of him when he went to jail for selling fake ricer parts..... :roll: :roll:

:lol: :lol: :lol: Ricers aint all THAT bad. :shock: :twisted:

[MEMRACING62]

RICERS SUCK :!:

[DirkaDirka]

RICERS SUCK :!:

Thats it?? :shock: And here I thought I was going to get it worse than this. :shock: :shock: :lol: :lol: :lol:

[MEMRACING62]

IT WILL, EVERYBODY OUT CUTTIN GRASS :) MIDWESTERN CHORE

[DirkaDirka]

IT WILL, EVERYBODY OUT CUTTIN GRASS :) MIDWESTERN CHORE

:shock: :shock: You guys have grass too!!! Wow I cant wait to move back east. :lol: :lol: Right now I live in the land of the sand. :lol: :lol:

[DirkaDirka]

HEY !! So YOU were the one I bought that from !! It didn't fit into my small block Mopar like you said it would. So I sold it to a Ricer kid and told him it was a turbo cam to be run ONLY on NOS. I lost track of him when he went to jail for selling fake ricer parts..... :roll: :roll:

:lol: :lol: :lol: Ricers aint all THAT bad. :shock: :twisted:

I HAD to add this pic to my qoute.

http://i687.photobucket.com/albums/vv237/DirkaDirka2009/Turtle.jpg

[Tod74]

He even has a "fart can" lol!!!

[lively]

DIRKA----THAT IS A GREAT PIC OF YOUR CAR :lol: :lol: :lol: :lol:
LIVELY

[DirkaDirka]

Now Lively,......I drive a Toyota not a Honda. So My car is a lil faster than that.

[MEMRACING62]

dirka..... what will the tuner turtle do in the 1/4 :P :P

[DirkaDirka]

dirka..... what will the tuner turtle do in the 1/4 :P :P

Well I know my BONE STOCK celica will do 10.5 in the 1/8mi with a screwed up tranny

[MEMRACING62]

TOYOTA!!SAY IT AINT SO......YOU JUST KEEP IT AROUND TO RUN OVER WITH THE F350 RITE??

[DirkaDirka]

TOYOTA!!SAY IT AINT SO......YOU JUST KEEP IT AROUND TO RUN OVER WITH THE F350 RITE??


Hey now........It has over 150,000 miles on it and will still beat a Stang. Naw Im turning it into a show car after I get a new beater.

[Tod74]

dirka..... what will the tuner turtle do in the 1/4 :P :P

Well I know my BONE STOCK celica will do 10.5 in the 1/8mi with a screwed up tranny

That's haulin' the mail.

[MEMRACING62]

dirka..... what will the tuner turtle do in the 1/4 :P :P

Well I know my BONE STOCK celica will do 10.5 in the 1/8mi with a screwed up tranny

That's haulin' the mail.OUCH!!

[cepx111]

"It has over 150,000 miles on it and will still beat a Stang" ???
Cmon faster than a mustang? What a 2.3 four banger?

10:50's is not exactly tearing up the tarmac.

Better add some sqeeze or a giant turbo before I sik the boy's stang on ya...lol
He loves eating them ricers up, said they taste just like chicken.
Cp

[DirkaDirka]

"It has over 150,000 miles on it and will still beat a Stang" ???
Cmon faster than a mustang? What a 2.3 four banger?

10:50's is not exactly tearing up the tarmac.

Better add some sqeeze or a giant turbo before I sik the boy's stang on ya...lol
He loves eating them ricers up, said they taste just like chicken.
Cp

Ok ok ok....

I said a stang not a stang on steroids. The 10.50's were with a worn down tranny. I have beatin many stangs with my lil ol 1.8l four banger.

Oh trust me when I am done with that Celica its gonna have plenty of power. Who knows one day I might say bring it on. :twisted: :twisted: Of course that will be after I redo the whole car. :twisted: :twisted: :twisted:

[cepx111]

Better stick a Chevy motor in it!!!! 8)
You got a fart can on it>?

[DirkaDirka]

Better stick a Chevy motor in it!!!! 8)
You got a fart can on it>?

No I dont have a fart can on it.............Yet. LOL

Unless they make a flowmaster that I can put on it I dont think I have a choice in that one. Like I said it is all stoke. It doesnt even have a cold air intake on it.

[outlaw256]

I HATE ANY IMPORT!to me ,and this is just my way of thinkin,well not just me but alot of people i know.if you are truly a patriot then show it. buy and drive american.if you dont like new AMERICAN cars then buy a old one and spend a few thousand and build one that you do like.but keep it AMERICAN.we dont even allow imports in the driveway, 2 wheel or 4 wheel.to me theres not much worse than seeing a american flag sticker on a import bumper.i know that we cannot buy everything we need or want thats made in the usa but i do try.

[MEMRACING62]

"It has over 150,000 miles on it and will still beat a Stang" ???
Cmon faster than a mustang? What a 2.3 four banger?

10:50's is not exactly tearing up the tarmac.

Better add some sqeeze or a giant turbo before I sik the boy's stang on ya...lol
He loves eating them ricers up, said they taste just like chicken.
Cp

Ok ok ok....

I said a stang not a stang on steroids. The 10.50's were with a worn down tranny. I have beatin many stangs with my lil ol 1.8l four banger.

Oh trust me when I am done with that Celica its gonna have plenty of power. Who knows one day I might say bring it on. :twisted: :twisted: Of course that will be after I redo the whole car. :twisted: :twisted: :twisted: AND THEN HAVE THE WIFE CRUSH IT WITH HER F350 :P

[ashbros]

UPDATE....
Well, we had to go the the rig a ma roll of letting UPS pick up the items and send them to an UPS inspector for examination.

A number of the items were packaged in smaller boxes which were packed into a larger box for shipping. "For The Record" These smaller boxes were the boxes the manufactures ship the items in..

On another note, I had indicated to UPS and the original shipper that if there were any items that could be repairded I would more than happy to accept them if repairded by a reputable machine shop or reconditioned by the manufacturer at no cost to me.....

Upon inspection at the UPS facility located in Bethalto, Illinois, the UPS inspector determined the method of shipment was not acceptable. Improper packaging was the result of the damage.
Therefore, UPS has denied the claim to reimburse the shipper for the cost of the items insured. This is where it gets interesting.

Without any type of notification, UPS ships the damaged items back to the original shipper. Come to find out UPS repacked the items in a new box in preperation for shipment.

The original shipper call me up and wants to know why UPS dumped all the parts, i.e. crankshaft, 2 sets of pistons main & rod bearings etc... loosely into a box. They did not resend him the box he shipped them in... They actually dumped all the parts out of the manufactures boxes and dumped them loosly into the new UPS box. Can you freakin believe that?

If any of the parts were salvageable prior to their investigation, none of them are salvageable now. Every item is deeply scratched & bent on just about every surface. It seems the crank which laid bare on top of the items just bounced around all over the parts... :shock: :shock: :shock:

I don't know whats gonna happen in the real world, but it now seems to me they should be responsible for total replacement of all parts regardless of the amount of insurance that was taken out on the shipment.
What do you guys think....

Whats gonna happen next????? :twisted: :twisted: :twisted:

[DirkaDirka]

IMO UPS should be fully responsible for the cost of replacing the parts no matter what the amount is for the insurance. They should have just put the original packaging in new boxes instead of just dumping the parts in a new box and sending it back. I hope that whoever shipped them originally should go after UPS for destroying the parts. IMO

[bbchevy]

BOTTOM LINE!
If You Paid for the Parts,in New Condition or (USED)They are the RESPONSIBILITY of the SHIPPER until they are DELIVERED to you in the Condition that they were SENT?
Only PROBLEM that i see Happening is ALOT of Time?If the Shipper gives you the Deal that He waiting to see what the UPS Ins.is Going to do?If I were You,i would Tell the Shipper You NEEDa Refund and He can Deal with them!It NOT Your RESPONSIBILITY?But,it IS YOUR $$$$?
Later
G 8)