Avoid T and L Engine Development

[ljwaia]

I have been dealing with T and L for six months now and still do not have what I ordered and paid for. I ordred a turnkey ready to run 347 stroker from T and L back in December 08 based upon magazine articles. When I placed the order they told me it would be 6 to 8 weeks to be shipped to me. I followed up at the six wek mark and was told soon. I started to follow up agian with phone calls and e-mails at about 8 weeks. no response until 16 weeks. then I was told the engine was done and just needed to be dyno tested. More calls and e-mails and no response. finally I received a crate May 6. When I opened up the crate the engine was not complete, mising carb, spacer, coil, fuel line and several other parts I ordered. after seveal more phone calls and e-mails they finally sent me a notice they shipped the parts. I got the shipment and still no carb, spacer, fuel line, coil etc.. Today still no response to my call to Lloyds cell phone business and e-mails. Good thing I paid with AMEX they are investigation now. T and L mis-represents what they deliver and shorts you on parts and service. They rip you off. I will now have to order and pay for another $1,000 + worth of parts that they were supose to supply and did not. I just hope that the engine runs when I finally get it completed. Six months and counting.

DO NOT EVERY USE T and L

[bigray]

i would tear it down ...before i started it up..sounds like some motor ass clowns.

[chevy2much]

It must be true, T and L hasn't said a word, I was seriously looking at them for a pro street big block, I wanted someone close since I live in NC,,,well I guess not :o

[wlpatterson]

Goes to show,When you dont conduct your business as advertised it costs you in the long run-Sounds like it could have just cost them a BB engine & Im sure I wouldnt deal with them-Im sure anyone reading this post thinking of having an engine built will (on average)look elsewhere-I know I would-

[hollowayshotrods]

These guys are just down the road from me, I dealt with them once, many years ago. I do not remember the exact details, but I do remember the outcome was I was not a happy customer. I have been using a local guy who has been here for many years, he used to race at Mooresville, I have NEVER heard one person say that he has done them wrong. He is a one man show, everything done in his machine shop he does himself. If you want his name and number, just send me a message. In the meantime, I will ask him if it is ok to post his name and shop number in the forum.

Good luck in getting squared away with T&L.

Later,
Rudy

[ZZMAN]

I am having the same problem with T and L Engines. My issue started in Jan of 2009. I was looking for an engine for one of my customers street rods I was working on. T and L told me 4 to 8 weeks for one of there 408 SBC engines. We got the funds to them to start building about Feb 1 2009. We were think The first week of May to mid May we would have it. At the end of May they told me that they were waiting for valve covers. Then in June they had a problem with there Dyno. In July T and L told me that the engine would be done and Dynoed and I would have it by the last week of July. They did NOT ship it. In Aug. all we got was more BULL**it on the phone and now in SEPT. they DON'T return any calls.

So I contacted T and L Engines via one of there adds on Racingjunk and I will share it with you

I copyed and pasted the messages from my In Box

Subject: Re: 408 Small Block Chevy Stroker Engine 575 HP
Re: Ad #1418715 - 408 Small Block Chevy Stroker Engine 575 HP

On [2009-09-19 9:54] ZZMAN wrote:
You said as long as 10+ weeks. How long is the + side of 10 Weeks? What is the longest time it has taken T and L to build one of your Crate Engines.

On [2009-09-18 11:23:55] luckylloyd wrote:
> Anywhere from 4 to 10+ weeks. Just depends on the combination. I would recommend supplying a # where someone can reach you to discuss. Thanks.
>
> On [2009-09-18 10:49:55] ZZMAN wrote:
> > I have called but no answer. How long does it take for you to build a engine.
>

T and L Engines has NOT returned my message from the 19th of Sept.

I will post the outcome here on Racing Junk

Have a nice day
ZZMAN

[ZZMAN]

Hi

I just wanted to update the Racingjunk Forum.

I talked to T and L week of 9/22/09 they informed me that I would have the Dyno Video of our Engine week of 10/01/2009

I just got off the Phone with T and L Engines 10/01/09 and they reported that the engine was in the assembly stage and that was as of THREE (3) weeks ago.
and they said they will call me back with a Update on Fri 10/02/2009

looks like I will be having a 5 to 6 hr drive if this is not resolved in the next week or so.

ZZMAN

[hammertime]

Hi

I just wanted to update the Racingjunk Forum.

I talked to T and L week of 9/22/09 they informed me that I would have the Dyno Video of our Engine week of 10/01/2009

I just got off the Phone with T and L Engines 10/01/09 and they reported that the engine was in the assembly stage and that was as of THREE (3) weeks ago.
and they said they will call me back with a Update on Fri 10/02/2009

looks like I will be having a 5 to 6 hr drive if this is not resolved in the next week or so.

ZZMAN

id be making the drive !! and when your there remind them of everyone elses stuff on here also

[kayece33]

We got an 540ci Chevy motor from them took about 2 months but we where not in a hurry.This was are first time dealing with them.We had no problems with phone calls or anything like that.When the motor was ready we made the drive to there place.Very nice and clean.The guys we talk to there where all nice.Did not have a problem with any of them.They had the motor on the Dyno ready to go.Made about 4 pulls on the Dyno and it made 898hp at 7000rpm..I am glad to say we have put over 125 runs on the motor and the only thing we have done is change the oil and Check Valve lash and switch it over to Alcohol..The motor has ran a best of a 5.28 at 130 mph in the 1/8 in a 2465 lbs car & driver.We are please with what we got and has been trouble free..

[ZZMAN]

I am glad you got your engine in Two Months.

Now T and L needs to setp up to the plate and ship us our Engine. like I said before T and L told us we would have our engine in MAY OF 2009 NOT MAY OF 2010. If T and L told us 9 months + we would have told them no thanks. When I get a hold of someone at T and L they always tells me let me check on the progress and call you back, but they never call back.
They need to get down to business and take care of there customers that have paid.

ZZMAN

[dak697]

Show up in person. Call 10 minites before you get there to check on the status of the motor, when you get the I have to check and will call you back just say no problem and pull into the parking lot. Walk into the shop and ask the very same question. Now they have to deal with you

[gungho]

HMMMMMMMMM... T&L Must mean Talk&Lies ?????????

[ZZMAN]

T and L engine won't return the customers phone calls or emails also.


ZZMAN

[ZZMAN]

Speed Bump

ZZMAN

[ZZMAN]

This is what my customer found out about T and L Engines

He checked the NC better business on them. 23 items reported on delivery issue’s 2 late 21 non delivery of products.


Customer Complaint History for T & L Engine Development
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 36 complaints about T & L Engine Development in the last 36 months, our standard reporting period. Of the total of 36 complaints closed in 36 months, 31 were closed in the last year.

These complaints concerned :

1 - regarding Billing or Collection Issues

1 - None of the Above - Credit, Billing or Collection Complaint Issue

4 - regarding Customer Service Issues

3 - Failure to provide promised assistance or support for products or services

1 - Failure to respond to phone calls or written requests for assistance or support

23 - regarding Delivery Issues

2 - Late delivery of products

21 - Non-delivery of products

1 - regarding Guarantee or Warranty Issues

1 - Failure to honor service under the terms of warranties

2 - regarding Product Issues

2 - Defective, damaged, or incorrect product received

2 - regarding Refund or Exchange Issues

2 - Failure to honor promised refunds, exchanges, or credit

1 - regarding Repair Issues

1 - Delayed completion of repair

1 - regarding Sales Practice Issues

1 - Sales presentation not consistent with advertisement

1 - regarding Service Issues

1 - Delayed completion of service

These complaints were closed as:

18 - Resolved

7 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

11 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

7 - No Response

7 - Company failed to respond to BBB to resolve or address the complaint issues.

10 - Unresolved

10 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.

1 - Administratively Closed

1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

ZZMAN

[ZZMAN]

SPEED BUMP

[ZZMAN]

Loyd called the customer in mid Dec of 2009 said the engine was going to the dyno the next week. The customer has called and emailed every week but and Still no engine.

I had high hopes that I could inform every one that we Received our engine BUT I WAS WRONG.

ZZMAN

[mooneye777]

How far are you from the shop ? If it were at all feesable I would stop in for some coffee and see whats going on.

This is scary here at this link,


http://www.google.com/search?hl=en&rlz=1W1ACGW_enUS318&q=t%26l+engines+complaints&aq=1&oq=t%26l+engine&aqi=g3

[godtfred]

How far are you from the shop ? If it were at all feesable I would stop in for some coffee and see whats going on.

This is scary here at this link,


http://www.google.com/search?hl=en&rlz=1W1ACGW_enUS318&q=t%26l+engines+complaints&aq=1&oq=t%26l+engine&aqi=g3

not to mention this forum : http://www.tandl.freeforums.org/

pictures from the forum, brand new engine, bored or just honed, I believe honed:

http://www.corvette.dk/engine/engine3.jpg

http://www.corvette.dk/engine/engine4.jpg

[ZZMAN]

Called T and L on Monday (2/1/10) and they answered the phone.the person that answered the phone replied that that they would check into and call me back.

Well at about 5pm they returned the call and informed me that the engine will be finished, dyno tuned and shipped by the end of the week Friday 2/5/10



ZZMAN

[ZZMAN]

FYI

Just got the call from T and L and they told me that the engine is done and dynoed also that they emailed me the dyno video. 408 SBC, max Tq is 518.6 at 4300rpm and max Hp is 513.6 at 5600rpm. If any one can tell me how to place the video here let me know and I will do so.

ZZMAN

[mooneye777]

You will probably have to go to www.youtube.com and register. Then upload it there, then post a link here for it. I thought you were supposed to get the video Oct 1st 2009. Anyway at least you got some movement from them.